Jared Nichols

I'm not trying to be rude here but that is absolutely not the problem. That's an elementary fix and is certainly not happening in this situation. This is an evernote problem. I'm a paying teams customer and cannot contact support. I've wasted more time trying to get a minor issue resolved and have no way to reach anyone at Evernote. Definitely think it's time to cancel the teams and move on.

Can you send a link to the chat option? I haven't been able to access that either.

I never received an email so there's no ticket number. Do you work for Evernote? If so can you help me? Thanks!

UPDATE: The request I submitted via the mobile app on 08/04 has NOT been answered by customer service. This is ridiculous.

It's definitely not a login issue. I'm already logged in. Then I login again and get the same error. So I follow the "sign in" link they have and it takes me to my evernote home page. Then I click the button that takes me to my account and the option to contact support. Then it takes me back to the page (screen shot above) and the insanity starts all over again. So.... How do I get someone from Evernote to assist here? The fact that I have to raise this on the forum and have no other way to get in touch with Evernote is ridiculous. Does anyone know how to get their attention?

I love Evernote but you're right, you shouldn't have to work this hard to get in touch with support. I just tried PinkElephants suggestion and submitted my request via the mobile application. That worked fine.

Thanks for sending that. However, that link takes me to the same page that I posted the image for above.

I've tried several times to contact support to get help with an issue but when I click the "contact support" option from my account it takes me to a page that says, "Oops! We encountered an error." See attached screenshot. It does have a place to "sign in" to access that page but I'm already signed in. This is incredibly frustrating. I'm a paying customer and have no way to get support. Please let me know what you need to fix this or provide me with a link, email address, or phone number to speak with someone to get an issue resolved.