When the app required me to upgrade my account ( i have been using the free version) or to unsync devices, I observed one device in the list I did not recognize (an Android device, while I only have Apple). I removed the Android from my account, but the app advised the unsync had been unsuccessful. Evernote asked me to reset my password, which I did. When I accessed the app using the new password, ALL of my content is missing and the account has started over from scratch. I had been using this for several years and have significant personal information in my account. How can I recover it?