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A few months ago Evernote started failing as described on this post, files could not be attached (I have a Note 10 phone as that user, maybe it's not a coincidence). I used to update the app frequently, but the problem persisted for a long time (2 months~). A week ago I came back and it seems like now audios can be recorded, but they are randomly deleted after I save the changes in the note. I haven't found the pattern that's causing this, it just seems to be random.
I'm confident to discard the following possible root causes:
- I have plenty of space in my phone, so it should be possible to save the file locally
- I'm paying a premium account, so the file limit is higher for me, but even with that, the audios are "small" (around ~15Mb), they are well within the margins of the the established file limits
- I have enough space left on the cloud (More than 9Gb), so it can't be because I have filled it
- The app is not being closed afterwards
- None of the audios are in the thrash
I still need to determine if:
- It's happening both on WiFi and mobile data
- If it's happening right after saving the note or the precise timing of the event
I've been a user for many years now, and it baffles me to hit this bump with a service that has been around for so long (and with something that seems like a basic functionality). I hope the devs can do something about it, audio recording is a very important feature for my work life
- Phone : Galaxy Note 10+
- Evernote version : 10.29 (1121520)
- Android version : 12
Evernote is deleting audios after recording
in Evernote General Discussions
Posted
As an update, It just happened again after a note was saved and I went to the homepage 🙄