Standard user

As an update, It just happened again after a note was saved and I went to the homepage 🙄

A few months ago Evernote started failing as described on this post, files could not be attached (I have a Note 10 phone as that user, maybe it's not a coincidence). I used to update the app frequently, but the problem persisted for a long time (2 months~). A week ago I came back and it seems like now audios can be recorded, but they are randomly deleted after I save the changes in the note. I haven't found the pattern that's causing this, it just seems to be random.

I'm confident to discard the following possible root causes:

• I have plenty of space in my phone, so it should be possible to save the file locally
• I'm paying a premium account, so the file limit is higher for me, but even with that, the audios are "small" (around ~15Mb), they are well within the margins of the the established file limits
• I have enough space left on the cloud (More than 9Gb), so it can't be because I have filled it
• The app is not being closed afterwards
• None of the audios are in the thrash

I still need to determine if:

• It's happening both on WiFi and mobile data
• If it's happening right after saving the note or the precise timing of the event

I've been a user for many years now, and it baffles me to hit this bump with a service that has been around for so long (and with something that seems like a basic functionality). I hope the devs can do something about it, audio recording is a very important feature for my work life

• Phone : Galaxy Note 10+
• Evernote version : 10.29 (1121520)
• Android version : 12