llamadingo

So I tried the link provided. That is the same link I was trying before. There is NO "access to chat" as mentioned (attached image). It just has a dropdown and nothing happens. I tried all of the other dropdown items to tru to get a chat but it just loops me to support articles. My PREMIUM subscription actually ends March 21. It will auto-renew and then I will be in the same boat. The only option/path I see is to CANCEL my subscription. Then I will have to wait until the cancelation date (March 21.) It all just seems too "risky" as I have 10 years of data there. Are there any other options or is there something I am missing? any HELP would be appreciated. Thank you

Hi gazumped and PinkElephant- Thanks for your replies. I appreciate your comments and notes. I'll contact support. Very much appreciated!

Hello! I need some help changing from Premium to Personal subscription plan. 1. WINDOWS WEB BROWSER If I try online with my Windows based PC using Chrome or Edge browser, and am on the evernote site, I get a it says I can upgrade to Evernote Personal Plan but when I try I get a popup that tells me since I registered with Google Play, so I need to update subscription there. 2. GOOGLE PLAY APP If I go to Google Play and search for the Evernote App, I have no options to update. It just shows already installed 3. GOOGLE PLAY APP If I go to manage subscriptions in Google Play, I have the option to cancel but that is it. I don't want to lose all my data and try this without support. 4. EVERNOTE APP ON ANDROID There are no options that I can see which allow me to upgrade or change my plan. Just one that shows my current plan and it is greyed out. When I look at the plan comparisons, it shows the Premium Plan I have offers CHAT SUPPORT as part of my subscription. If it does, it is VERY well hidden. At the minimum if someone can help me find CHAT SUPPORT I would be most grateful. Thanks in advance