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On 3/24/2022 at 2:33 PM, PinkElephant said:

It is not only a simple logout that usually does the job:

1. Go to the Evernote menu, Preferences, and uncheck „Keep data when leaving“
2. Log out of EN (File menu), quit EN (cmd-q). When asked confirm "Remove Data from This Device".
3. If you want to be very sure, restart the Mac
4. Open EN, log back in, wait for it to run an initial sync. 

Plus give it an update: Already on 10.33, as it sounds 10.34 around the corner.

Yep, that’s my recommendation. Sign out and remove Evernote data. Hoping for more improvements on the coming updates

On 3/24/2022 at 8:05 AM, ElkeNYC said:

Thanks so much for your reply. 

I have the latest mac update and I am running the latest Evernote version. And yes, I've worked for several years in tech support too and I know to log in and out of apps, to restart the computer, to clear cache, and what not other tricks. 

Everthing's fine with my Evernote on the web client but thing is, I don't like to use it. For more than 10 years I am using the app. Everything's also fine on the iPhone just not the app. Thanks again for your help! And here's the info:

10.32.4-mac-mas-public (458984)
Editor: v143.0.17719
Service: v1.49.2
© 2019 - 2022 Evernote Corporation. All rights reserved

Hello, Elke! 

You’re most welcome! I hope I was able to help, even with the simple advice. Although I wanted to let you know that the latest version of the desktop app is version 10.33.5. If it’s not yet available in-app via the Help tab > Check for updates,  try installing it manually from the website.

1 hour ago, idoc said:

This happened to me as well and the suggested solution worked.  All my shortcuts disappeared on windows 7 desktop Evernote v10.  I tried hard exiting and restarting EN but they did not re-appear.  I then updated to 10.32.4 and they re-appeared.  They never disappeared from Legacy or from the web versions.

It’s really important that you always run the latest version. On a side note,  I wanted to let you know the new app is best compatible with Windows devices running OS10. I suggest you upda

1 hour ago, idoc said:

This happened to me as well and the suggested solution worked.  All my shortcuts disappeared on windows 7 desktop Evernote v10.  I tried hard exiting and restarting EN but they did not re-appear.  I then updated to 10.32.4 and they re-appeared.  They never disappeared from Legacy or from the web versions.

Thanks for clarifying that the suggested workaround resolved the issue! 😊 On a side note, I think it would best if you could update your Windows OS to 10. I read on the “Operating system requirements for Evernote” article on the Help & Learning Center that the new app best works with Windows 10 (64-bit). 

15 hours ago, Supez said:

The setup I'm doing now is having a notebook called "Tasks" with different notes for types of tasks such as "Wedding Planning", "Work", "School", etc.

This seems to be working just fine when looking at Tasks by note. But there is no way to actually sort the notes by Alphabetical Order, Due Date or anything within the note. It just shows me a list with the notes in the same order on the actual note. Is there anyway to sort tasks inside a note?

It appears to me that this is currently not a feature on the new Evernote app. You can open a support ticket and submit this as a feature request so the team can pass it along to the devs for further review. 

On 2/25/2022 at 12:26 AM, melster123 said:

When I see videos of people creating internal links, the link uses the note title as a label and the hyperlink text is hidden. When I create one on Android I just get the long url on my clipboard. I want the link to look something like "October project" or whatever the title of the note is, and not "evernote.blah.blah.256543". How can I make this happen?

What are your steps to reproduce? I tried it on my end and it is working as expected. I chose any note on my account > Click the More actions button (three dot icon) on the upper right corner of the screen > Copy internal link > Paste it inside any note. Can you clarify if you're pasting the internal link inside the Evernote app? If yes and the issue persists, check if you're running the latest version of the app (Evernote for Android v10.27). 

Hi, 

Try to update your app first to 10.27. If issue persists, can you clarify if these photos were taken using the app's camera? 

I agree with PinkElephant. Provide detailed steps to reproduce the issue so we can try. Meanwhile, check if your app is running Evernote for iOS v10.27 as well.

15 hours ago, yonirusnak said:

I am having an issue where every time I duplicate a note that has' tasks' in it, the new note creates multiple copies of the tasks in the new note. So a list of 5 tasks will multiple itself into 20 tasks or 25 tasks. It doesn't appear to be consistent how many duplicates it creates. 

Is anyone else have this issue?

Running on a Mac Pro 2013 - Mojave 10.14.6

 

 

 

 

Hi, 

Are you running Evernote for Mac v10.31.6? You can locate the running version of your app via the app's Help tab from the toolbar > About Evernote. If not yet, please do the necessary to update either via MAS (if you have installed it there) or via direct download at www.evernote.com (recommended). This is usually the first basic troubleshooting advised by Support. 

On 2/20/2022 at 2:13 AM, PinkElephant said:

Can't confirm this.

The master copy is on the server - if on a subscription (web counts as a client), review it on the web client. If it happens there, something is amiss.

Hi PinkElephant, 

This is absolutely right. The main cloud is rarely affected by issues so it’s best if you always check the web first before submitting tickets to Support. If the issue doesn’t happen on web then it maybe device-specific, and user can try some basic troubleshooting steps (depending on the affected device) - first things first - check if app is running the latest version!  

29 minutes ago, ElkeNYC said:

Same issue for me! "Mastercopy" on the server is as it always was but in the app, on the desktop, the shortcuts are empty. It says "move something here" and when I do, it says "exists already." 

I've been using Evernote for 10+ years and this is a new behavior. I'd say it's a bug and I wonder if it's being tackled?

Thanks,

-- Elke

Hi Elke, 

Please check if you’re running v10.31.6 on the desktop app. If this will not fix the issue and everything is fine on web, try removing the Evernote data by signing out. This is usually a basic troubleshooting advised by Support. 👍

Notes and notebooks added to Shortcuts tab on iOS and Evernote Web disappears or shows inconsistent contents every time.

Issue is encountered both on iOS 10.26 and Evernote Web 10.30.