jodyono

Indeed, the reset option is a thoughtless shot-in-the-dark that doesn't work. Luckily for me, they were unable to actually do the reset, which was great since I was begging them not to. They have not offered any real solution and still nothing shows up after syncing the pen except for those stupid messages saying that they're processing something or other.

I'm upset because they did not ASK me whether I wanted them to wipe my data. Their email sounds as if they're just going to go ahead and do it without my approval. It does not sound like they actually have access to my data. They email says that, "We have submitted the request to have your smartpen data cleared." So, obviously, they probably request the wipe from Evernote. It does not make sense that they can do that without my telling Evernote that it's okay to do so.

I most definitely did not authorize any such action on their part, but it sounds as if they're going to do whatever they want. Here's part of the message that Livescribe sent to me: ... we can attempt to clear your sync data by sending your Evernote data to the trash and you will need to restore it manually ( make sure you have your Wi-Fi turned off ).We have submitted the request to have your smartpen sync data cleared.Hope this information helps.

So, Livescribe support sent me a message at 3:30am saying that they're going to delete all of my Evernote data in an attempt to "fix" things. Is it just me, or is this the most idiotic solution imaginable? I sent a reply begging them to stop, but who knows what the hell they're doing over there? I have years of information stored on Evernote.

I just sent them a message.

No, I'm still seeing the same thing as you: "Processing xxxx....". I hope that it gets fixed somehow soon.

I'm having the same problem with my Livescribe Wifi pen. Did you ever get an answer from Livescribe?

I've been using Livescribe and Evernote Web for years. This week, I synced my pen with Evernote only to later discover that all recent notes and audio have "Processing Strokes from your Smartpen..." or "Processing Audio from your Smartpen..." instead of the actual content on the Evernote website. What has changed and how can I get things to return to normal/proper operation?