GA Hockey Mom

So pay to have a fundamental problem fixed…shouldn’t be so problematic to reset your account. If that’s what to expect as customer service, it surely doesn’t compel me to upgrade.

Good luck on that! I’ve been waiting weeks on the same issue and only response has been to wait 30 days to reset.

Aware that would be an option...but it would be a sad, sad day if I need to pay to have a problem fixed that is likely with THEIR product. If an "operator error", then I understand. But I did exactly what I was supposed to do. Not a great recovery plan. If they can't fix it, then it's probably best that I not continue to use their product. Missed opportunity to convert me to a paying subscriber...but why pay if this is the level of service to expect.

I wiped the entire phone clean so that all apps were removed and then I went to EN and made sure that it was also un-synch'd. Now the site says that I've already reached my max number of un-sync requests. So I'm hosed!

New device today. Unsync’d old phone, wiped it clean. But no matter how many times I unsync the old device on my account, Evernote still thinks I have exceeded my limit and won’t let me log in from my new phone. Help! Have just a laptop and iPhone 13.