Team! I'm new to EN. I also did a ton of digging before I decided to create a thread. If this has been covered, apologies. I have a small conundrum. In short, my scanned documents (PDF) do not get OCR processing by EN.. and I don't understand why. I'd really like for my scanned docs to be search-able. I'm using a Xerox WC7655. I double checked this knowledge base entry to help make sure my documents meet the OCR processing criterion, they do. https://support.ever...3+9&docID=12656 My doc is a full page meeting agenda with text, and some sloppy handwriting courtesy of yours truly. I can't attach it here because of sensitive business data on the page. Here's my test to help troubleshoot the issue: Photograph document using iPhone, add to EN. Result: EN performs OCR on text and sloppy handwriting. High-five, go team. Scan same document with Xerox 7655, add to EN. Result: Flat 'image' PDF in Adobe Reader and in EN. Not search-able, no EN OCR processing occurs, at all. Unsuccessful result. [*]Scan same document with Xerox 7655, but this time enabling OCR on the Xerox. Result: Xerox OCR algorithm converts type, but not the handwriting. So it 'works', but not as well as the EN OCR processing. The EN support doc says that if OCR pre-exists, they don't process it. So I really want process #2 to work correctly and have EN perform the OCR work... any suggestion on what I might be doing wrong here? Just to add, I'm not a Premium user (yet), I want to see that this works first. I have allowed a few hours to pass in order to work through the OCR queue.