keithhenry

I have been a paid Evernote subscriber for several years, (with a professional AND a personal account) and now that I have an issue, I've discovered there is no alternative to sending an email. I've done this several times and the best I've received is an automated response unrelated to my issue. This happens when I happen to get lucky. Usually, it's just ignored. I'm now in the process of researching how to back up all of my information in a format that doesn't require a continued subscription to Evernote. I'm very disappointed that the price has gone up and all of the new "features" and "enhancements" have absolutely nothing to do with customer support. Evernote is useful, but not indispensable. In the future, when I discuss Evernote, I will include the fact that the positive aspects I have of the service are outweighed by the non-existent customer support. It's fascinating to me that the the only info they provide regarding contacting them, other than an online email, are postal addresses in San Diego and Zurich. Really?