pcammall

On 5/5/2024 at 6:47 AM, Kaspar said:

My general advice to users who find the price increase unacceptable, is to cancel the paid plan and wait a few days for a discount.
If the discounted price is still too big, then wait a bit more for a bigger discount.
The discounts are not guaranteed ofcourse, but doesn't hurt to try.

If you cancel your paid subscription, will Evernote immediately convert your account to an Evernote Free account or wait till the end of the billing cycle to do so? 

On 5/2/2024 at 12:02 AM, pcammall said:

Did any Legacy Plus* users besides me make a note of what they were expecting to pay on the renewal date of their subscription this year by going to the Billing section of their account months in advance, only to then find a discrepancy with the renewal rate stated in the "Important change to your Evernote subscription" email they eventually received?

Back on March 2, I was expecting to pay CAD $78.39 on my renewal date of May 29 -- please see first attached screencap, taken March 2 from the Billing section of my account. Call me naive if you like for thinking my renewal rate would be the same as it was in 2023, but I don't have the resourcefulness many of you have to find out what Bending Spoons has coming down the pipe with respect to Evernote before the company eventually makes formal announcements. I find out about these changes much later, i.e., when I receive the emails from Evernote.

Today, May 1, I received the aforementioned email, and it indicated the renewal rate would be CAD $159.99 going forward and effective on my renewal date of May 29 -- please see second attached screencap, taken today from the Billing section of my account. 

On 5/2/2024 at 1:50 AM, PinkElephant said:

In May 2023 Plus subscriptions were still renewed, as grandfathered plans and with a price raised by the same amount as the other subscriptions.

Since autumn the grandfathered subscriptions are automatically upgraded to Personal. The grandfathered plans are discontinued.

What you see is exactly this, a move to the Personal plan.

Your alternatives are a Free account (which is not meant for use with a lot of notes, as you already learned), or to leave. I look for the value EN creates as main driver for my own decision.

So on May 2, 2024, Evernote Support <support-webform@evernote.com> provided an AI-generated reply just a couple of minutes after I submitted my support request re: the discrepant renewal rates. I waited till May 4 to follow up by re-asking why the lower rate appeared in the billing section of my account on or prior to March 2.

The reply from an actual person on the Evernote Support Team (please see also my screenshot attachment of the reply):
 

Quote

While this change might come as a surprise, it’s important to note that the Plus plan you’ve been on has been discontinued for several years. During this time, you’ve enjoyed a substantial discount compared to what other users have been paying for our services.
 
As we transition legacy subscriptions such as your former Plus plan to Evernote Personal, we must also adjust the price of your subscription to match our current offering.
 
I understand that it’s never pleasant to pay more for something. However, I believe that you’ll find Evernote’s value will only grow. We’re committed to making Evernote better than ever—you can read about our most recent efforts in the latest blog post, and I’m certain there will be many more exciting developments to come.
 
Should you need any further assistance, don’t hesitate to contact us again.

I was billed in 2022 and 2023 for my Plus Annual subscription (please see the 2 remaining screenshots). It most certainly was not discontinued for several years, and as I previously wrote, Evernote did not formally tell me till I recently received a May 1 email that my Plus subscription was transitioned to a Personal subscription.

I have paid for an Evernote subscription since Nov. 28, 2016. Does Evernote consider me a leech or did the Support Team member speak out of turn by citing false information?

Would established Premium and Personal subscribers consider me a leech for choosing the lower-priced Plus tier in Nov. 2016 because it best suited my needs? for not paying for my free account (separate account) since Oct. 2009?

Did any Legacy Plus* users besides me make a note of what they were expecting to pay on the renewal date of their subscription this year by going to the Billing section of their account months in advance, only to then find a discrepancy with the renewal rate stated in the "Important change to your Evernote subscription" email they eventually received?

Back on March 2, I was expecting to pay CAD $78.39 on my renewal date of May 29 -- please see first attached screencap, taken March 2 from the Billing section of my account. Call me naive if you like for thinking my renewal rate would be the same as it was in 2023, but I don't have the resourcefulness many of you have to find out what Bending Spoons has coming down the pipe with respect to Evernote before the company eventually makes formal announcements. I find out about these changes much later, i.e., when I receive the emails from Evernote.

Today, May 1, I received the aforementioned email, and it indicated the renewal rate would be CAD $159.99 going forward and effective on my renewal date of May 29 -- please see second attached screencap, taken today from the Billing section of my account. 

*I intentionally typed "Legacy Plus" because the aforementioned email is the first time Evernote actually took the time to inform me that my account has been transitioned from Plus to Personal. (A couple of months ago, I accidentally found out about the upgrade via an online post in the personal productivity club run by a Certified Evernote Expert.) This lack of communication is reminiscent of how I found out in a January 31 email from Evernote that my Evernote Free account would be limited to 50 notes and 1 notebook -- "Starting on December 4" is how that email started, and then I discovered that here on the forums, Federico Simionato had posted about the change on November 29 of last year. I've actually liked the new features I have been able to use since learning I was upgraded from Plus to Personal but I wished I had been told earlier so that I could start taking advantage of these features right away. Exporting my 6,500+ notes from my free account took about 6 hours on a Saturday back in February, which was no big deal, but then I couldn't import the .enex file into my paid account no matter how many times I tried. Over the next 2 weeks I managed to move all those notes to my paid account, as I had long ago shared notebooks between it and the free one -- I was relieved but I know I would have gone about the migration differently had I known earlier about the impending changes to free accounts.

I'm a legacy Evernote Plus subscriber whose subscription cost will be increasing by 49% to CAD $73.49, effective my renewal date of May 29. Last year, the Evernote subscription cost went up only 5% on the renewal date, from CAD $46.99 to CAD $49.34. And as many of you are aware, the cost of some annual Evernote subscription plans did not increase for several years.

In a recent Twitter exchange I had with @EvernoteHelps, the account, in answer to my question about how much notice the company would provide paid users whose subscriptions would cost more on their next renewal date, indicated that users should receive an email notification 14 days beforehand -- please see https://twitter.com/evernotehelps/status/1628138450284122124?s=20. I never received such an email notification last year, but perhaps many users have. 

If you go to the Billing section of your account, you should see a notice about the price of your current subscription plan increasing on your next billing date -- I did, at least, on the mobile app; your mileage may vary. My concern is that many users, not accustomed to checking the Billing section months before their subscription renews, may find themselves scrambling when finding out only two weeks beforehand that their subscription cost will be going up significantly. Knowing now that I have more than 3 months to think about this, I do not see my situation as dire.

If one's Chrome Extensions show that the version of Evernote Web Clipper being used is 7.2.1, what might be responsible for Chrome not updating to 7.3? Any steps I should take?

Thanks in advance.