Kburke

I reached out to support and they have identified this as a known issue with the newer versions. In order to locate my files I am instructed to use the legacy version of Evernote: Oleg T (Evernote Help and Learning) Jun 14, 2021, 7:49 PDT Thank you for the confirmation. I confirm that this is a known issue that our engineering team is currently investigating to determine the root cause to implement a fix in a future update. I've gathered all the very helpful information you provided and added it to the existing issue report we're addressing. At the moment, I don't have a time or date on when this will be resolved, but please know our developers will prioritize and investigate the root cause to determine the best way to correct this issue. Given the nature of the issue, this isn't something I can fix for you directly, and it will require a fix by the engineering team via a software update. I know that this doesn't immediately correct this issue that's interrupting your workflow, and I'd like to thank you for your patience and understanding as we work to resolve this. While not ideal, a workaround is to use the Legacy version to search for these documents for the time being. At this time, I'm marking this ticket as answered while the development team is fixing this problem. However, please feel free to check back with me at any time. Please accept my apologies for the continued inconvenience in the meantime. Best regards, Oleg T Technical Support Specialist Mon-Fri, 9:00-5:00 CST

@PinkElephant Thank you for your feedback, sounds like I will have to reach out to support - appreciation your input!

FYI - it is the same if I search on the web version.

Hi and Thank you @agsteele Here are my answers to your questions - Are you scanning a PDF? Yes, I have the my profile "1 PDF per Page" Application set to: Scan to Evernote Document Note: I have multiple profiles set up to scan and they are all set the same way. I have been scanning into Evernote for 10 years using the same methods and now the search will only find stuff from long ago and nothing current. File Option is set to .PDF - image attached. ScanSnap Manager or ScanSnap Cloud???) ScanSnap Manager Which version of Evernote are you using? v6.xx or v10.xx??? If one of the v10.xx releases is downloaded from the Micorosft Store or direct from Evernote? 10.14.7 - Updates are done directly from Evernote when notified. Gosh, I hope I can get a resolution, it is really hurting me trying to find stuff. Note: The search has always been super great so I rarely tagged stuff or put in separate folders. Now it seems that is the ONLY way I can find current stuff is to tag. Thank you for any help you can offer. Kim

I believe this started a while ago (June 2020?) My scanned documents from ScanSnap that go into Evernote can no longer be found in the search. Any ideas why? Is it something in ScanSnap or Evernote? The search function in Evernote was awesome, now I can't find anything. Help! Thanks for any help you can offer!