Helen S
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Posts posted by Helen S
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I am on day 8 of waiting for an answer from EN support.
I the meantime, I found this solution:
1) On day 2, EN sent me an email with a «special offer» valid «only for 14 days» with a 40% discount on Premium if I subscribed directly with them. The email was sent to me even if I at the time already had a Premium subscription, bought through App Store – a subscription that EN didn’t detect.
2) I first got a refund from App Store for the whole amount. Then I subscribed through EN instead, using their «special offer».
I have subscribed through App Store since 2014 without problems. I suspect the whole thing to be some kind of advanced marketing technique from EN so that I subscribe directly with them instead of App Store …
Thanks for reading this and for your time!
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Hi Ribs,
Thanks for the update. I am sorry to hear that it hasn’t been resolved yet.
I got an email telling me an agent from Evernote’s Billing team would get back to me. I am now on day 8 of waiting for an answer.
I have found a solution in the meantime and have updated my thread with the info. Premium is working fine now.
I hope you get your Premium subscription back soon!
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Hi,
I am a long time user and have had a Premium subscription through App Store for years.
My subscription is renewed annually on 17 February. This year I paid on 17 February as usual. However, on 1 March I was downgraded to Basic and my purchase is no longer reflecting on my account.
I contacted App Store, but the problem is with Evernote, not with App Store. I submitted a ticket to Evernote on 1 March and included my receipt from App Store, but I still haven’t heard anything. How long does it usually take to get a reply?
Anyone experiencing the same issue?
I use my notes for work every day and now I can’t edit them, so this can’t last much longer.
Thanks in advance!
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I have the exact same problem (but my subscription wasn't rebilled by Google Play but by App Store).
On 1 March 2021 I was downgraded to Basic although I paid for Premium in February 2021.
I submitted a ticket on Monday 1 March but I still haven't heard anything.
Has your account been updated yet?
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Purchase of Premium subscription not reflecting on account
in General Technical Issues
Posted
Hi Gabriel,
I'm glad to hear this could be of help.
I hope it works out!