Khem

1 hour ago, lenny3200 said:

Everyone should submit a help desk ticket and say they are not renewing. I asked for a refund but they wouldn’t give me one. How do you have a notes app where you can’t read notes?!

I'm actually experimenting with Microsoft OneNote right now... I will try to get a refund myself. It's just unstable for me.  It works well for 5 hours or 1 day. Then all of a sudden, a note is no longer editable and I have to restart Evernote.

36 minutes ago, mrkasuj said:

I've raised support ticket today for this and I was asked to provide logs, screen recording of the issue etc. So not sure how to understand this - Shane written they know and are working on a fix and support wants logs and screen recordings. 

I opened a ticket and just got a list of things to try. It's not a fix. It's probably just a template they use for any support ticket. They should know about this issue on this forum. Maybe tell them to come look at the pile of posts here?

19 hours ago, Matt Hartzell said:

I cannot believe this is happening so recently after Evernote decided their application had matured to the point where the web app was considered an additional device and I'd have to pay to realistically continue using the service.  

THE. THICK. CLIENT. IS. BROKEN.

How is the dev team not all-hands on deck for this issue?  If the applications I maintain as a professional software engineer were this broken for this long, I would have been fired.

I just signed up for a full year.  My expectations rise dramatically for a paid service vs a free one.  

Where is the fix for this issue?  

Like Matt, I'm also a software engineer. Something is not quite right with the QA process for this to be shipped out. There's no communication from any higher ups on some time estimates on this issue. You have to manage the users' expectations appropriately. Someone at Evernote needs to escalate this issue up the food chain. 

The issue did reappear for me, but it took over a day. Sorry for recommending the fix that Evernote sent me 😭 .

These instructions are only for a Mac....

I used Evernote with their fix for 30 minutes and did not see the issue again. Note, that this suggestion will remove some of your preferences. For example, the Note List View will revert to their default cards view, etc.

You know things are working well when you see a login screen when you open Evernote back up.

Quote

1. Quit your Evernote application
2. Open Finder
3. In the menu bar select Go > Go to Folder...
4. Paste ~/Library/Application Support/ and select Go
5. Delete the folder titled Evernote
6. Reboot your computer
7. Open Evernote and log back in

I finally got a response about my support ticket. I'm trying to see if their suggestion fixes it..I'll report back later.

I even filed a support ticket for this a few days ago.. No response yet. I may have to look for an alternative product soon.

This stuff should've been released as a public beta with user feedback collected/analyzed first. 

The mac app is unusable for me... I have to let it reload and sometimes actually quit the application.