camercm

Following up again to this. Feeling desperate. Since deleting and re-downloading my app, the problem has begun again. On Saturday night I wrote an important note on iOS, clicked the check to return to list view and within a literal second the app cleared the content of the note and made it “Untitled Note”, with no body. I watched the title and preview go from populated to cleared in front of my eyes. 

Maybe it’s a sync issue? It’s thinking that the blank yet-to-be-populated version of the note in the cloud is the up-to-date version?
 

BAAAAAH HELP PLEASE. I’ve trusted so much to Evernote. 

As a follow-up: Today, I checked my notes, and the note referenced in scenario 3 above (Created 12/20/20 at 6:45pm) is not visible on any account, including iOS. That makes it a repeat of scenario 1.

I've deleted the app on my phone and re-downloaded it. I've done some sync testing and it seems to be syncing actively now. So maybe it was an issue on my iOS app?

Hi - 

Long time Evernote user. I've had sync issues recently that has led at least once to fully losing a note. I rely on Evernote for its main value proposition - helping you remember everything. If things start getting lost, I'll have to consider migrating. 

Instances:

• Lost note 
  • Friday, Dec 11 (personal account) - Created note on iOS (fully updated v 10)
  • Sat, Dec 12 - Note not present on iOS. Check browser. Not present.
• Access to note gone
  • Early December - Created note on personal account on iOS. Shared to work account. Accessed on both browser work account and personal account on iOS throughout month.
  • Friday, Dec 18 - When trying to access on work account (browser), note disappeared from Shortcuts and All Notes list.
    • Searched for it and found it - it was BLANK, including no toolbar. Booted up PC app. Same exact presentation of blank and no toolbar.
    • Other notes accessible on multiple platforms
    • App is still accessible on iOS through personal account, through which it was created.
• Note not syncing across platforms
  • Tonight, Sunday Dec 20 (personal account) - Created note at about 6:45pm on iOS. Continued to write in it till about 7:15pm. 
  • 7:20pm tried to open up note on computer (browser) to continue typing. Note not present on browser.
  • Still is on iOS. 30 mins later, still won't show up on browser

This is a lot and is shaking my confidence. Thoughts on any of the above??

Thanks,

Cameron