Marius K.

10 minutes ago, pencat5564 said:

I have the same issue.  I have reinstalled Evernote directly on my Mac and the options to rotate the pdfs are still greyed out.  What is going on Evernote?

Double click on the pdf file, the document will appear in the Preview application. You can rotate or delete pages now but do not forget to save the document before you close Preview. After that, your document in Evernote should be updated… this work on my iMac now 

46 minutes ago, Marius K. said:

Unfortunately I cannot confirm that. I even deleted Evernote client and whole data from my Mac and I made a complete new installation of a fresh downloaded application (from Evernote homepage). Nothing has changed! The menus for rotate or flip a PDF page are still grey, I even cannot see a menu to delete a page. This is so disappointing! 

Does anyone know how can I contact Evernote support? I cannot find anything in the application nor on the homepage...

I have to correct my last comment. There is no method to rotate or delete pdf page within the Evernote application but - opening a pdf in MacOS built in Preview, changing there and saving results in a amended document in Evernote 🙂. Many thanks for helping and clarification 

21 minutes ago, Guy Bjerke said:

Opening a pdf previously saved in Evernote in Preview now let’s me delete a page or rotate a page and save directly back into Evernote. Exactly as we were able to do in legacy Evernote. 

I’ve checked the way Guy described and it’s working indeed!  In the Legacy application there was a set of functions built in Evernote directly. Opening and changing in the MacOS preview never resulted in a change in Evernote on my Mac - so I was always looking for a similar option. This replacement is sufficient to me and im enabled to work with the application now again. Many thanks to all of you helping to clarify in this community. 

20 hours ago, OlivierLebourg said:

I was finally able to fix it.

The problem is with the App Store version.

If you installed Evernote from the App Store, simply delete it from your Applications folder and download the current version from the Evernote website. Install it and it will work.

Even though both versions are supposed to be identical, I have a feeling the App Store version is sandboxed by the system and causes the problem with Preview. Hopefully they can fix that in the future but for now this simple fix works without having to go back to a legacy version.

Unfortunately I cannot confirm that. I even deleted Evernote client and whole data from my Mac and I made a complete new installation of a fresh downloaded application (from Evernote homepage). Nothing has changed! The menus for rotate or flip a PDF page are still grey, I even cannot see a menu to delete a page. This is so disappointing! 

Does anyone know how can I contact Evernote support? I cannot find anything in the application nor on the homepage...

7 hours ago, kimbabwe805 said:

I have Evernote for mac 10.10.5 and am running a iMac with Big Sur 11.2 and it is finally working for me. I'm not sure about the iMac requirements, but when I went back to legacy EN for a while it was working. 

not working for me on iMac 2017 and Big Sur 11.2.3. either 🤨

1 hour ago, Atalay said:

Does Evernote read our frustrations???  We need this resolved please!!!!

Honestly, I do not believe that anyone @Evernote is interested on this! It is so disappointing! 
Does anyone here know how to contact customer care - is there any possibility to contact them?

On 1/7/2021 at 11:15 AM, PinkElephant said:

This is a shure fix for most v10 ailments:

https://help.evernote.com/hc/en-us/articles/360052560314

Many thanks to PinkElephant for the hint. I installed Evernote Legacy App today. It works perfectly for me for now. The question is, what can I do to ensure continuity of my solution and process for the future? A content solution without simplest and most important PDF features (which actually are a part of MacOS) is not acceptable. Does anyone here know how long the EN Legacy App will be supported?

On 1/10/2021 at 1:52 AM, PinkElephant said:

At the moment we can install and run legacy, side by side with v10, or stand alone. I simply wait to see where this new train is going. Currently my workflows are ill supported by v10 on the Mac, better so on iOS, but I don’t need to expose myself to changing them all right now.

Some stuff will come back over time, some is gone for good (or bad). As I see it the question is in these undecided areas, like scanner & import support, sharing & mail handling, shortcuts & scripting and most important reliability and safety for the information trusted into the EN data base.

We will see what happens. Since I am on Mac / iOS mostly, I have more options than with a Windows or mixed setup. 

Whether the feedback goes somewhere, nobody really knows on the sending side. It is just an easier way to drop an issue into an inbox, than with a support ticket, that always leads to a sequence of following actions. I don’t think it would have been build into the app if it was just to dump the input. Anybody can decide to use it, and maybe we get a better result from doing so.

Personally I think that understanding your customer is good, but following customer input not necessarily so. I remember having Siemens, Motorola and Nokia mobiles „back then“. If customer input would have been the driver, we would probably still be bitching about the best size of the keys or whether folding or straight is the way it should be. Innovation is not necessarily oriented on what existing customers wish for existing products and services.

Did you ever heard about UCD (User Center Design)? It is in opposite to what Evernote has done. As already commented (and submitted as feedback to EN), the new interface is less ergonomic than the previous one. Cancelling a function to rotate and delete pages from a PDF document, which actually is a part of MacOS is just insane. I will use the possibility to downgrade my Macs today and look for alternatives. Many users will follow, I’m afraid...

42 minutes ago, PinkElephant said:

Rotating inside of a pdf means changing the original document, which is a type of editing. Does not work inside of EN v10. What would be a feature (not existent in v10) would be to rotate the current view, which could be done without changing the pdf itself.

You should think about EN v10 as a browser. In fact it is an app running inside of an invisible browser. Basically it can do what the framework (browser) allows for, and has a problem when a function is not available there. As I see it editing a pdf is not in the skill box of that framework.

One new feature of v10 is a feedback-Function: By this you can send a feedback to EN product management without going through the support ticket workflow.

Rotating and deleting pages directly in EN was essential and not only to me - see multiple posts inside and outside of this feed. I cannot accept Evernote to removing this from an application - this feature was significantly driving my decision to go for premium years ago and to trust EN to host my important content. I understand that there is a strategical decision to replace an application with a browser (viewer). Whoever took this crazy decision, the benefit seems to be on a short one for Evernote, not for the customers. It will have long term consequences (as any decision). At least, through your explanation I got out that staying a customer of Evernote does not make big sense to me, thank you.
BTW: I took the possibility to send a feedback (as explained in your post) some days ago - not only about the PDF editing feature, also positioning of several meta data controls on opposite corners of the screen and overcomplicating search function seems to me as just not very smart.... but what is the benefit of sending feedback? I never got a replay and I have no idea if this influences any development decisions. It looks more like Evernote is not driven by customer needs anyway ...

17 minutes ago, PinkElephant said:

Annotating a pdf is possible right within v10.

Changes to the original document (= editing the pdf itself) were never possible in the older versions, and are not supported in the new version. What was and is possible is to export a pdf to an editing app, modify it there (including turning single pages, change the page order etc.) and send it back to EN.

What is abandoned is that with the old version you could open a pdf directly in the editing app, change it there and get the result send back into the original note , and saved inside of EN. With the new version one has to save the pdf to file, open it for editing, save it again, and import it into the existing note, or create a new note with the new attachment. So there is a workflow, but it is less elegant than before.

On Mac, editing a PDF directly in EN was always possible before the annoying update end of 2020. I would rather change the complete solution before I start building a workflow over multiple applications... and I will do if Evernote is not willing to give this feature back to the users. It is really difficult to understand how this can be taken out for paying customers. I’m really very disappointed. 

On 1/7/2021 at 11:15 AM, PinkElephant said:

This is a shure fix for most v10 ailments:

https://help.evernote.com/hc/en-us/articles/360052560314

It would work for me... but, is the legacy app supported by Evernote? I do not want to risk to lose content...

It’s really annoying. I’m a paying customer (premium subscription) for many years. My assumption was that major issues will be solved in a short amount of time but it doesn’t seem to be the case. Very disappointing! Unfortunately, this is pushing me to look for Evernote alternatives now! 

I'm facing exact the same issue, it's very frustrating. What I know is, that has nothing to do with MacOS Big Sur. I updated Evernote to version 10.1.7 before updating OS and the issue was already there. Honestly, I was hoping to get it resolve with Big Sur but unfortunately it looks like an Evernote internal issue. I hope, it will be resolved soon?!