Tom Lent

I am afraid that the suspension of chat means they are really swamped with tech problems - and/or cutting back on support. Neither is a happy place. Unfortunately, I do a lot of editing on my phone so this bug is a significant daily problem for me. Based on AGSteele's comment about platforms, I have updated my ticket with specific info about my platform (g Evernote V 10.54 on a Samsung Galaxy S22+ with One UI version 5.1 and Android 13 with security patch August 1, 2023) Squeaky wheels get grease, so I suggest everyone try submitting a ticket and including your platform info. I don't think there is a way for the Community to weigh in on a ticket, but in case their is, the latest version of mine is https://help.evernote.com/hc/en-us/requests/3735471

Bad news. I just got a message from tech support saying they could not reproduce the problem and are closing my ticket. This after a tech support person in June told me that they HAD reproduced the problem. It is very important at this stage that any of you who are experiencing this problem who are Evernote Personal, Professional, and Teams customers to submit a ticket so they learn that others are experiencing this frustrating problem

Thanks pink elephant! I have reactivated the ticket each time it has been closed. But this is a good reminder to others in this forum

I don't know if Evernote staff ever look here or if this is just user community talking to each other. I'm guessing the latter. Member I've been putting requests in to the help desk too (and reported to you all here on their responses and lack thereof) I suggest you do the same. More squeaky wheels could help

Alas, ever since those early encouraging words back in June (over three months ago) that Evernote had replicated and identified the problem, I have heard nothing more from them other an assurance that tech support would look at it 25 days ago - this after someone had closed my requests and marked as "Solved", despite my continuing to report that the bug continues to happen intermittently. Still an Android cut and paste problem that is isolated to Evernote. It does not happen with other applications. Repeated efforts to Cut and paste fail to get anything into the clipboard for use in Eve3rnote or outside of Evernote. Only an undo brings the item back. Sometimes Copy will act like a Cut, removing the text and putting it in the clipboard for use elsewhere. Other times it totally fails also and loses the text. I have been updating my Android app regularly in case they have fixed it without getting back to me, but no go. It is very frustrating that Evernote tech support has gone radio silent on this for many months now.

Evernote Tech Support emailed me to say that they are "hopeful that we'll have this ironed out in the next several releases. "

Good thought. But ditto for my experience. Nothing making it to the clipboard

I am happy to report that I followed the suggestion of Dave-in-Decatur and reported teh bug. Evernote Tech reported to me that they were able to replicate the phenomenon and are trying to figure out its cause and solve it. Stay tuned.

Thanks. I will report back here if I get a solution, in case anyone else has similar problems.

Ditto. I am seeing this bug (oening the note at the end) on all notes (that I have opened so far) in my Android mobile version, not on desktop. Just started with recent update. Speaking of updates, I really love the improved sync and parallel editing. MAJOR improvement for me. Almost the end of what used to be very painfully frequent note synch problems

Hi. This is still intermittently happening. Let's try again. The sequence is this: I am in Android Evernote on a Galaxy 22+ updated May 16, 2023 I highlight a section of text in a note I tap "Cut" from the menu bar that shows up above the highlighted word or phrase. I highlight where I want to move the cut word or phrase I tap "Paste" Nothing happens. If I hit the undo arrow twice, the cut section returns to where it originally was, highlighted. Trying "Cut"and "Paste" again gives the same results. I can pull the highlighted section with a swipe somewhere else, but i cannot cut and paste it. This happens very intermittently with no predictable pattern - sometimes once or twice a week. If this happens when I am cutting and pasting between documents, then I cannot return to the original note and use undo to restore the cut section. I must go ito the note history to retrieve it at that point. Thanks

Note that @agsteele provided the solutions. I couldn't figure out how to mark two different replies from Steele as the solution, so reiterated it in my reply and marked it there.

@agsteele gets the prize. Now that I have installed from the Evernote download web page instead of from the Microsoft app store, Revo can see Evernote to uninstall it (Revo could note see the Microsoft App store version). Sure enough, the previous Windows uninstalls appear to have left all sorts of registry debris. Revo's medium scan found a ton of registry items. I selected and deleted all 401 folders and files with Evernote in the name. I ignored several other entries for other software that came up in the scan that did not appear to have a relation to Evernote. One day later it is still syncing.

Thanks. It stopped again. So I uninstalled it with Windows Installed Apps. It didn't behave normally but appears to have uninstalled it. I looked for appdata evernote folders to delete but could find none. I reinstalled the latest version (10.54.4) from a download from the Evernote website (previously I had installed from the Windows app store). We'll see if this version is any more stable. I appreciate your help!

It stopped syncing again so after several hours of no sync, I started to try the suggested deep uninstall. Curiously, Evernote did not show up in the program list for Revo uninstaller, IoBit uninstaller or Iolo Advanced Installer. It does, however, show up in Windows Settings Installed Apps. I tried Windows Repair function. No change. I tried windows Reset. That of course started over with a fresh database and it also started syncing again. We'll see how long that lasts.