Gomer

"So it is for sure you NEVER were able to ONLY use email to get through to support" I think what we have here is a failure to communicate. NEVER? ONLY? There is a screenshot of a direct email communication that occurred in late NOV. What am I misunderstanding about your statement? All I have ever used to deal with Evernote support was email. Until they stopped responding an I submitted a web inquiry on DEC 5 that remains unacknowledged.

"The Email address hasn't worked to initiate a support request for a number of years." That's interesting because email was the only thing I ever used up to as recently as an interaction that ended on NOV 24, 2023. I'm glad to know that it is just not me. I thought I had been canceled for asking why Apple could get their Notes product to synchronize seamlessly, and according to these forums, synchronization has been a problem with Evernote for years. I feel sorry for the company if their support function has collapsed. In my experience, this is usually a result of a development function that is incapable of meeting the needs of the organization and in the tech business, that usually does not end well,

I have been trying for over a month to get a response from Evernote support to a question. I have sent multiple emails to support-webform@evernote.com that has always worked in the past. When that failed, I created online support tickets. NOT ONE inquiry has been dignified with a response. Are other users having the same experience?