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And now I see you also don't like people if they don't have enough posts. How big is your list of people you're against? Even people with six posts can give the company a bad reputation. I know "you" do not care about how you make people feel, but your company does. What a person "understands" is often the only thing that matters. I'm no longer talking about "my mistake," two other people on this post alone are doing that (I observed you attack the first the same way you attacked me, what happened with the second? I guess you didn't want to further prove my point or maybe you just had to prioritize who to take on). Regardless, what I'm saying here is that while it may not come naturally for you, for the sake of helping your company, you should make a bigger effort to restrain yourself, just while on this forum. Try to have some self-discipline, and focus a little less on blame when responding to a question from people in those groups you don't like. And I did accept the apology, which I'll consider yours, so I'll let it go. If you want to continue to be a thorn in the side of your company, you continue to be angry and keep pointing to how it's somehow the other person's fault as you "help." You're right, I shouldn't expect you to dance to my "tune." Teaching you life skills is not my job. I gave you my advice. How you act is your choice.

But you've been speaking on behalf of Evernote throughout this conversation, and the way to speak to other users on here is very demeaning. As a very active member of this forum, the automatic assumption people get is that you're an "expert" and that Evernote stands behind you and what you say. I know that's not true because in my phone call with Evernote you were apologized for, but my original assumption was that the way you feel about free users was also the way Evernote felt. Based on the fact that you felt you had to clarify that you weren't support, without my prompting, early on in the conversation, that tells me is something you're used to having to do. So you should already know this. When you insult people on here, those people come away with a bad feeling about the company. If you really want to help your company, which depends heavily on word of mouth from all its users, my advice is something your mother should have taught you about life in general. If what you're thinking about saying is insulting, keep it to yourself. Conduct yourself with integrity and treat people with respect. At least do it on here if you want to make a difference, otherwise, I'm sorry but from what I've seen in this conversation, you're nothing but a liability to them. Whether they pay for the service or not, Evernote does consider all their active users to be customers who can help or hurt their business. It doesn't matter how quick or correct you are with your answers, you having an attitude and making it difficult for people who choose the free tier is going to do nothing but drive those people away and hurt Evernote's reputation in the long run.

Lol, I'm the one that came for assistance. Do you think I'm pretending to be different people. You don't appear to be a very helpful person, but if that's really what you're here to do like you say, you should stick with that (though my suspicion is that you've caused Evernote a lot more harm than good during your time here). You're paying Evernote with several accounts, so you have absolutely no experience with how deceptive they are and can't credibly deny the tactics they use to get paid users (please don't say again that you have 2 free accounts that you use all the time for testing purposes), but keep insulting people if you want, you're just digging a bigger hole for them. Evernote may be a deceptive company and they can change the rules for free users whenever they want when they can get away with it, but they are very good at resolving complaints made at BBB.org (location is Redwood City, CA). So for anyone that does have a problem: You don't need a paid account, and they don't need to break a law or a rule for you to be able to file a complaint. Though it should only be done for good reason: deception, insults, verbal abuse, etc. Because of Pink Elephants' insulting behavior, I actually decided to just go straight there to file a complaint, instead of waiting for support. I described the situation and included a screenshot of Pink Elephants' response to me. An Evernote representative called me on the phone today, essentially apologized for Pink Elephant (my experience on this forum), and said all my devices were now unsynced. He said he had no idea why the issue occurred, and to call him back if I had any other problems instead of using the BBB site. I actually felt kind of bad, but shouldn't have because I do feel I had good reason. So I can finally now get back in the app and comfortably transfer my notes out of this company that Pink Elephant is representing here.

Please read all of my previous posts before responding, not just parts of them. I was very clear in on the issue. I made no indication I thought you were support. Explain to me how I stepped over the limits of the plan? I attempted to unsync once. It didn't work. I attempted to unsync the same device again. It didn't work (that's 2 tries and 0 devices were unsynced). It says I get 2 unsycns per month. Not 2 attempts at unsycing. I really don't want to repeat my posts, but again, it said I used my 2 unsyncs and asked me to pay for the service, when it didn't actually unsync anything. I did not go over my limit. There was a bug in the system that has not been fixed where it thought I went over my limit. The fault is not on me for that, and I shouldn't have to pay for the service because of that. As for paying users enabling Evernote to offer a free plan, that's another topic on business that you don't seem to be aware of and I'm not even going to try to debate you on that. You do know your way around the product, and that's good, but not everyone does. As for the rest of your rant, there's really no response I can give to defend myself if that's how you feel about people who use the free option. If you simply don't like users here because they don't click on the button to pay, I personally think that's your problem. To me, simply using a free account is not a free ride unless I'm somehow gaming the company and getting premium services while not paying. I'm using the app within the limits. I'm sorry you don't like that I don't want to pay for it, but my argument here is that I don't like the deception, so no, I absolutely will not pay. You both gave me advice, and I thanked you both. I treated you both with respect while explaining my tone was because of my frustration and offered my perspective. You may have a grudge against people with free accounts, but that does not give you the right to treat me or any other user here who uses a free account disrespectfully like this. I see you have a lot of posts on here and don't know how you typically conduct yourself, but maybe I just struck a nerve and upset you because I'm leaving bad reviews of Evernote, but I can say that you're not helping the situation as a person who represents the Evenote community. This I guarantee will cost Evernote more money than the time I spend with support because these are thorough, detailed reviews, and now my experience with you, their unfriendly community, my only option to get help ('technical support - syncing' is the proper selection to choose for the support, my issue was a technical one, not an account problem--another example of them trying to get me to pay), does not make the company you're so concerned about regarding money issues look any better, as I will be directly quoting parts of what you've said in my reviews. It's not only unproductive to be disrespectful, but it's also contrary to the purpose of what I think should be a good user community to blame the person asking for help for the problems they're experiencing and then to so plainly complain and criticize them simply because they don't want to sign up for a paid account. As a better way to save EN money, I suggest re-reading your post and perhaps removing what you don't think I should include about the EN community. And aside from making the community you're representing look bad, unless this is how you normally treat people, and the kind of person you are, it makes you look pretty bad on a personal level as well.

I see thank you, yes. That worked for me with choosing an account. And I do see that message to contact support in the "Why am I getting a device limit message." This is what it says: So from this, I can infer that when I click to unsycn a device, there could be a technical issue where the unsync is unsuccessful, even though it will say that it was. What I did was went back and tried to unsync the same web account again, it still didn't work, so I tried a second time. Then it showed the message saying I can no longer revoke access and asking me to pay to upgrade (the screenshot on my original message). Is this the issue you were referring to when you said that free users regularly struggle to drop access to their devices? And then the help article I quoted above is Evernote's official response to that? There's no mention of a technical issue that people regularly report or a warning that trying to revoke the same device again will count toward my limit of unsycing 2 devices per month. I'm not trying to abuse the limit, this is the first time I've dealt with unsyncing in a long time, I just wanted to use my laptop yesterday. I don't mean to attack you personally, but this is frustrating, and you're defending the way that evernote is handling the issue, which is a technical issue you appear to be saying is happening on a regular basis to free users. You're a paid user, and influential in this community, so I assume Evernote treats you well, but I think the steps I have taken, and my effort to find a solution are what a person encountering the issue would typically take. I provided these screenshots so you could see what is happening from the perspective of the users who encounter this issue. The only clear solution is the popup in the screenshot "Upgrade to continue using Evernote on this device." I think the combination of the fact that it's a common and known issue that they don't fix or even address, the absence of a clear solution, and the immediate request telling me I have to sign up to continue is a deceptive practice, and I don't think you or anyone else should stand behind it. I did go to my account.There's only one account there now. The web account isn't there, but I can still only log in to one device. When I try on my other device, I can no longer unsync a device there, but when I did it was still showing my web account, and trying to unsync it again just made me exceed the limit. It doesn't matter that this point though. I've sent I've given up on it. I've sent a message to support. If I can't get evernote back on this device, I can still access it on my laptop and will have to transfer everything to word until I find another service. Either way, I'm no longer interested in Evernote and will be looking for something else.

Thank you for the response. Whether intentional or not, if I can't drop a device on my account (dropping the one with web access), it should let me know that I can't do this. I was not logged in to Evernote on the web when I tried to unsync it there. They promised being able to unsync a device twice per month with a free account. Instead, it used up my 2 times, and I can only access one account now. You indicate that there are regular reports of this. But I could find no FAQ or clear documentation for this specific issue, and no way to contact them without paying for an account. Leaving out this information does seem intentional if it's a frequent issue, and the fact that they have not prioritized a fix to this is also an intentional decision they would have had to make. I didn't say it was an outright scam, but how do you not see this as deceptive when the only solution provided is a popup to pay for an account? Thank you for the link to support. I could not find this anywhere. Could I ask where they provide that link for people looking for it? I looked at all the logical places on their site for how to contact support for help. I did follow the steps in the help page you provided, but it hadn't resolved my problem. Edit: I just tried your support link. It says I need to upgrade to email support, so the forums is my only option.

I should have access to 2 devices and be able to unsync a device twice per month as a free user. Evernote isn't honoring that and is now asking me to pay. Right now evernote lists that I have access to the web and a computer. I tried to unsync access to the web so I could use it on my other computer again. It did say this was successful, but this didn't work. So I tried to unsync it from the web more times. Now Evernote says I have 0 unsyncs left this month even though it never actually unsynced my access to the web. As soon as I log in, it logs me out so I cannot view my account info. It's now prompting me to sign up for a paid account to use it, and I get logged out immediately after signing into the web now as well and cannot even see my account info. All I can see is the attached message asking me to pay for it. I think this is a really deceptive tactic and will be going into my reviews. Could a support person please get in touch with me to unsync my web account so I can use it on my other computer? It says online that I can submit a support email ticket, but this option is also well hidden. I was unable to find it. I have tried uninstalling/reinstalling the app. Thank you.