rockky

It's on many other Android apps

My deepest darkest wish has always been for Note comments, Displayed as and with UI similar to Facebook....interactive for anyone sharing the notebook. As with the image depicted! ! 

Would allow for interaction,but more importantly would allow for expansion of the Notes content,additional thoughts on a clipped web site, additional urls , images etc....serving functionally as nested notes 

rls,images

8 hours ago, AchillesThunder said:

I will take a look at Nimbus, but handwriting would also be a key feature for me.  Additionally, the Webclipper will have to be superb.

The web Clipper is incredible. Separate GPlay download. Check it out. Handwriting is good to go

I have Wiz Notes also with all key Evernote notes loaded. Best app of its kind only issues is its marketed to China primarily. 

$16/year has you 10,000G Mo. And features and look are brilliant PC even better. Clipper is great 

Nimbus by far is the app that has all Evernote's but tops it on a number of key fronts. 

Other than user support, which has always been poor) I'm surprised at the growing backlash at Evernote lately..(maybe it's primarily windows users).

Aren't many apps that do all it does.

Having said that, as a power user, I am always amazed at their development priorities....meaning the many improvements for the Android app for example in lieu of basic data management features: sort by tag, bulk edit (delete, add to notebook, tag, merge, copy link). If your a power user this gets tedious doing it one by one. These are in beta versions of most apps like this. And a list I have of 15 or so more ergonomic style improvements in editing (title of a site/article auto inserted as note title, auto insert cursor when touching note screen, etc, etc...But they're still not enough to shift me to another app...there's always at least one key thing missing on every other app I need. 

Wiz Notes also....it's features are better than Evernote and mobile app is superb. 

Trouble is its a Chinese app (huge over there) ...meaning communication is a little more troublesome. 

I have a guy who's my goto, who set me up w/Premium ($16.00 yr). Mail in functionality is great. 10Gb/Mo storage 

Interested in your take on Trello as a replacement. 

I'm talking about customer support for an app. 

And back in the day, Apple support chat/phone was superb. 

 

EN product has had the poorest user-communication for applications of its type I've seen. 

 

 

Really?  Have you tried communicating with any of these:

1. Apple
2. Microsoft
3. Google

Apple is by far the worst, IMO, and I generally love Apple products.

But when I have a complaint, bug report, or feature request, all I can do is to submit into the black hole known as Apple Feedback.

If you even try to post that stuff on the Apple Communities board, you immediately get yelled at, and most likely your post will be removed.

 

Although I've rarely seen Microsoft directly respond to users posts, on many of the Microsoft boards they are supported by MVP people, who are generally very knowledgable, even though they do NOT speak for MS.

 

ImI'm 

EN product has had the poorest user-communication for applications of its type I've seen. It's lack thereof has been off-putting and insulting. 

It's perhaps started a turnaround. 

Evernote has the potential for extraordinary growth as an app,  in functionality and revenue generated by that functionality. 

Pretty sure the new guy sees it. 

The only thing that keeps me from using Centrallo is their note's media display which I hate. Looks very amateurish. I need (for work) full image display within the Note as Evernote has and an opportunity to provide comments between images and annotate. 

I'll pay the going rate ($50yr... thats nothing) for a quality product

 

If I was severed from Evernote Google Drive and/or Trello would be my Goto. (leaving the pending Memit release for review). 

 

Please explain in detail.

 

Thx.

 

~ Alan

 

I assume the Google Drive/Trello app alternative is clear. 

There is also an extraordinary Web app: Memit (Memit.com)...who is releasing their Android and IOS mobile app within a few weeks. It is more of a content curation app but it organizes my data superbly (for my use). Notes in multiple folders, Tags and subtags etc. I imported all my 7000+ Springpad notes there and they auto organized beautifully. An Evernote importer is forthcoming. 

If I was severed from Evernote Google Drive and/or Trello would be my Goto. (leaving the pending Memit release for review). 

 

I don't see the point in posting multiple quotes of what has already been said in this thread.

It's a real waste of space and just clutters the thread.

What's more, it doesn't change any of the other posters view.

There's nothing wrong with people continuing to express their need for sorting.

Who knows, if CUSTOMERS continue to complain and request this feature, Evernote may someday see the light!

As a CUSTOMER too, it really doesn't MATTER to me if you see the POINT or not.

 

This is the lunacy of expressing one's desire for (very reasonable) evernote features here.

Good thing to express it cause that's what forums are about. You might get pain-in-the-ass workarounds which is good, but your job is done in terms of expressing evernotes lack in the area because you'll never get insight from evernote on the matter... as they don't value responding to users about these things.

Dont carry on with the evangelists about it because it usually ends like this. 

From Users?!!...no from Evernote ticketeers. After all was done, Not once was there a 'hey sorry bout the lost notes and misplaced notes'....sounds petty now actually , but at the time it exacerbated the frustration. 

 

Because of the less than accommodating let alone apologetic (not close) responses I've had a major chip about Evernotes user responses ever since. It's utterly deplorable....and the evangelists although could be a buffer of sorts, aren't.

I am unclear about what apologies you were expecting from users about your lost notes and the unsatisfactory experience had you with customer support. Perhaps, if you could post some links to the posts we could help remove that chip from your shoulder?

As for Evangelists, they no longer exist, so they cannot help Sentinel. Former evangelists, like myself, have done as much as we can to draw attention to the issue (on the forums and in private correspondence) and try to find a resolution. I can assure you that many users of this forum are quite interested in helping out other users and do our best to do so, even if we don't always achieve the results we'd like.

 

Sentinel, I wish you the best with all of this. 

I had two ticket rounds with misplaced and lost notes. Bottom line was they thought it was "wierd" that those notes were lost and that all of 2009 and 2010 notes were placed in November of 2011. Over a 800 notes were lost and I just had to deal with it. 

 Because of the less than accommodating let alone apologetic (not close) responses I've had a major chip about Evernotes user responses ever since. It's utterly deplorable....and the evangelists although could be a buffer of sorts, aren't.

It's really sad that you have to go public with this...you shouldn't have to. It's a statement of Evernotes user support failings. 

But it does sound like you could make headway. 

The best to you. 

 

Here is my latest update with EN Support as of today.

 

If you use a Third Party App integration with Evernote, please BECAREFUL!

 

I submitted a ticket requesting an update on the Open Ticket I had regarding Notes and Notebooks appearing in my account in June 2014.  After numerous emails back and forth with Terry O., and much incentive from me, it was finally determined the Notes & Notebooks that appeared in my account came from two sources, which are third party apps which can be used in conjunction with Evernote:  SpringPad Migration Tool and CloudHQ

 

-In June 2014, I connected CloudHQ to my Evernote account for use as backup.  I disconnected that account later in June 2014 when I discovered these Notes and Notebooks appearing.

-I have never had a SpringPad Account.

 

It was determined that some of the Notes and Notebooks that were not mine but found their way into my account, was done via CloudHQ.  I still do not know who those Notes and Notebooks belong to nor what they contained.

 

Evernote assures my NONE of MY Notes or Notebooks have been inadvertently placed in someone else's account.  Okay!

 

Other Notes and Notebooks appeared in my account from SpringPad’s Migration Tool from SpringPad to Evernote in June 2014.  I still don’t know who those Notes and Notebooks belong to nor what they contained.  I did not have a SpringPad account, so whatever SpringPad sent to my account was not my information.  Interesting!  I wonder how many people have not noticed this happening to their account.

 

Evernote does not initiate any moving of data into their service from a third party applicatin without someone authorizing that transfer of data.  It seems both of the third party apps mentioned above transferred data into my Evernote account in error.  Somehow, CloudHQ crosswired someone else’s Evernote data into my Evernote account.  I have not addressed this issue with CloudHQ as of yet.  I wanted to get one investigation done at time.

 

As for SpringPad’s Miigration Tool, well, I simply do not know what to say there.  Somehow, someone’s SpringPad data was inadvertently sent to my Evernote account.  If Evernote said it came from SpringPad, well then, I guess it did, but not from me!  It could not have since I did not have an account with SpringPad.  Since SpringPad does not exist anymore, I guess I will never find out.

 

Both of these issues came on the heels of another user having someone elses data “emailed” into his Evernote account, even after the email account was changed.  I am not sure the results of that investigation.

 

I requested Evernote come out with a public statement addressing these issues in an attempt to be transparent, explainig Evernote did not transfer the data into the accounts, rather a third party app did. I suggested this could only help Evernote with it’s users and their concerns.  No reply from EN on this.

 

In additon, I provided the following to Terry O. during our discussions back and forth:

 

Conerns voiced by other EN Power Users:

 

• Data NOT Secure in EN (May 2014 a user reported Notes being emailed into his account. Notes contained sensitive data (No one knows if this has been resolved???.  Then Notes appearing in my account without investigation as to why/how -until today-)
• Extremely Slow Support Service (in the recent months this has become an increasingly worse)
• EN Support sending Users who submit Support Tickets to the User Forum for help instead of EN Support providing the help.
• Insufficient Answers from Support (Which is what I was getting in June when no one investigated my support requests as you finally did this time)
• Removing of Features in the Desktop Clients WITHOUT any discussion from EN with it’s users. (EN simply removed features without telling the users and with no explanation as to why)
• Poor (NO) Communication from EN about issues the users take serious. No public announcement to the users about the resolution of either case where Notebooks and Notes appeared in a user’s account.  Users need answers to these problems, not excuses, so they can feel comfortable in using the EN service.  But hey, even excuses at this point would be better than what we are receiving, which is nothing.  Silence!  And silence does not foster good relationships, satisfaction, comfort, security, etc.
• Inexcusable No-Return Policy in your Market.  Not that all power users purchase from EN (too expensive), rather, who wants to trust a company who does not offer a return policy?  Think about the simplicity of return policies in the world of retail, and EN does not have one?  This provides a lack of TRUST IN EVERNOTE.
• Take my money and run! - all of the above makes the users feel as though EN has no interest in their users.  You just want our money, then run!

 

No reply to me about these issues. 

 

Terry O. simply said that if anyone else has issues they wish to be addressed by Evernote, for them to submit a support ticket.  So, if you share any of the above conerns or any other concerns about Evernote and their service, I encourage you to submit a support ticket.  It seems obvious they are not willing to address these issues any further with me!  I guess I will submit a separate ticket on this. 

 

It seems it is best to address one issue at a time per ticket.

 

Good luck!

 

Have you looked at Trello? Superb Organizational flexibility. Strong support

an alternative (Android, PC, IOS ) is Wiz Note...unlimited sub tags and sub notebooks....also loads entire web pages as notes if your saving web info.

And saying: 'Evernote is unlikely to ever support nested notes...blah blah) is very true. But it should be backed up with: 'Here is Evernote's statement to date on nested notes'.

Or....if users want to see the "official" replies from EN, THEY can just search the board, just like GM did... But...they usually don't.

Searching a reading takes a lot of time (especially for people who doesn't use English as their first language, like I.). I searched, but I didn't see what GM post. So I misunderstood and got upset when you say hierarchical stacks are not gonna happen. If I see that post, I will directly ask evernote to improve their hierarchical tags. And waste no time on "discussion" of good and bad of tags and hierarchical system.

You can search sure, and get a weeks worth of reading on nested notebooks and the fact that they ain't gonna happen. Good luck sifting out Evernote responding directly to it. It's there but a needle in a haystack.

Evernote having it's own accessible(closed to discussion) place on the forum, responding with statements regarding most highly requested features is painless.

Saying 'They don't comment on their roadmap' is true. Even less painless. But poor user relation practice. They can make a statement and not have to return to it.

Just to clarify, Evernote have never said that are going to implement any further depth in their notebook hierarchy.

Given that they don't discuss their roadmap, I don't see any reason why they should comment on this specific issue.

I realize that...but if that statement isn't in a place readily accessable for those wanting EVERNOTE'S position on things like that, (and many who keep coming anew to Evernote will always ask for it!), then that fact is fairly worthless in terms of this forum, and we can keep fielding the question, answer on 'behalf' of Evernote and continue on infinitely with the why's and why not's of the issue.

Just to clarify, Evernote have never said that are going to implement any further depth in their notebook hierarchy.

Given that they don't discuss their roadmap, I don't see any reason why they should comment on this specific issue.

Evernote's biggest failing here is not being more directly communicative here, not frequently, but with the issues that keep returning with lengthy 'discussions' like these.

If I'm 'director of user relations' and see continued festering around a topic the company has made a decision on I'm going to make sure a definitive statement is made regarding that decision....probably have it as a sticky somewhere...period.

If it's a topic they've closehe door on and aren't fielding discussion on it, fine ,state that. Discussion over.

Evernote doesn't do well in this area.

Too many users here speaking on behalf of Evernote and thats poor relations behaviour and frustrating for especially new forums users.

Want nested notebooks? Your directed to Evernotes statement on it. Done

on or now fine,state that.

It's a user forum. We are not speaking on behalf of Evernote. I suppose it would be nice if developers would jump in and justify each design decision. Sometimes they do, but we rarely agree

I think that it takes a lot of work to respond to users, and I suspect they haven't hired a person to take care of customer relations, so that developers can develop. In the end, that may be a wise decision, because users helping out users can be an effective way of "outsourcing" work, and generate a lively community. I am sure they have spoken more about nested notebooks somewhere, but not so much recently. Here is something I dug up in the forums.

http://discussion.ev...ooks/#entry9002

Stacks were introduced a couple of years ago to meet user requests for hierarchies. You can listen to a short discussion of it in the Evernote podcast (Evernote Podcast #24 – The Body Episode. December 27, 2010). Here is a complete list of the podcasts (http://www.princeton...multimedia.html).

Not officially on behalf of I know, ....but trying to give to newer users an understanding of where Evernote is positioned regarding an issue.

That's a part of any (wise) company's job who want satisfied users and seem responsive to their want's.

It's not a lot of work...at least in the way I described it. Even if it was, is it not prudent to do so?

A vehicle like 'Get Satisfaction', for example polls the most indemand requests and make statements regarding where they are or aren't with regard to their developmental roadmap usually followed by discussion.

There need not even be discussion on customer sites like that. Evernote can say, the only issues we ever discuss are the features we're developing on our open beta's, but also provide statements regarding those top requested features.

If it's ' Sorry but we have no plan's to incorporate nested notebooks at this time". Fine. Thank you. Done.

It's not rocket science, just simple user relations practice.

Too many users here speaking on behalf of Evernote and thats poor relations behaviour and frustrating for especially new forums users.

Who are these users speaking on behalf of Evernote?

Not officially on behalf of, but those in this thread (and I've done it myself...cause we're not likely to have evernote pop in here) who explain what Evernote's alluded-to position is on issues ..like nested notes. And saying: 'Evernote is unlikely to ever support nested notes...blah blah) is very true. But it should be backed up with: 'Here is Evernote's statement to date on nested notes'.

Evernote's biggest failing here is not being more directly communicative here, not frequently, but with the issues that keep returning with lengthy 'discussions' like these.

If I'm 'director of user relations' and see continued festering around a topic the company has made a decision on I'm going to make sure a definitive statement is made regarding that decision....probably have it as a sticky somewhere...period.

If it's a topic they've closehe door on and aren't fielding discussion on it, fine ,state that. Discussion over.

Evernote doesn't do well in this area.

Too many users here speaking on behalf of Evernote and thats poor relations behaviour and frustrating for especially new forums users.

Want nested notebooks? Your directed to Evernotes statement on it.