Jump to content
Due to limited staffing, chat support will be unavailable from Thursday, July 2 at 5:30 PM (CDT) to Monday, July 20 at 8 AM (CDT). This will allow us to reply to your email requests as quickly as possible. Thank you for understanding. ×

evrenaute

Level 1
  • Content Count

    5
  • Joined

  • Last visited

Community Reputation

2 Neutral

About evrenaute

Profile Information

  • Subscription
    PLUS
  1. Exactly. Actually, AFAIR the submenu changed since last time. I am pretty sure the third option was about fixing something, not "Export Note for Support"... Anyway, I opened my laptop this morning and EvernoteSpotlight crashed 30 times... 😕 I am gonna try to re-do this again, and if it does not work, I will try the complete clean / reinstall procedure...
  2. Since I repaired the database by alt-clicking on the Help menu section and choosing all options under that hidden sub-menu, the issue did not appear. However, I did another thing recently as I wanted to backup my Evernote notes: I exported all notes as html. I actually wanted a .enex file but I did not pay attention to the format and Evernote app tried to export everything as html. By doing this, it stopped and gave me an error about some attachments that could not be found, giving me the title of the note. I searched for the note, simplified formatting or deleted the attachment, then tried to export again. Fortunately, I had only a dozen of notes like this, among the ~ 5000 notes in my database. It was a PITA but after fixing this dozen of notes manually, I could finally export everything and backup my library. I don’t know if the errors would have appeared by selecting .enex format, though. Maybe this is related to what was described previously about corrupted attachments. Anyway, I did not have to uninstall with third-party tool and reinstall. I repaired the database, then several days after I fixed all problematic notes as mentioned above, and the error never reappeared since.
  3. I finally decided to wipe out Evernote from my Mac, multiple times if necessary, and before entering into this PITA process, I followed your suggestion to try out the options available from within Evernote by alt-clicking on Help menu. I tried all these options, in this order: recreate text search index, recreate Spotlight index, repare notes list. I think I already tried these options about 6 months ago, and it did not solve the issue. This time, however, it seems it did. At least, I can tell I haven't encountered the crash since yesterday. Maybe the development team made some changes to these hidden debug options since then... Fingers crossed...
  4. @PinkElephant Ok, good to know, I wasn’t sure what was the state of this issue since for some other users like @Don0819 the uninstall/reinstall only fixed the issue temporarily. I know my log files aren’t very useful here, just wanted to add my 2 cents because I saw log files almost like mines on another thread, so I guess there are many users facing the same issue. From what you say, I guess the dev team did not come back to you with a solution other than the uninstall/reinstall method, so I am gonna open a ticket.
  5. Same here! EvernoteSpotlight.appex regularly crashes, since at least few weeks, almost every day. Actually, it might have started after I finally upgraded to Mojave, few weeks ago... Not sure when it really first appeared, though. What is similar: - I am running Mojave (10.14.6) and Evernote 7.13. - I am also having issues with Spotlight indexing. When I end typing my search, several results show up and quickly disappear from Spotlight results to leave only 1 or 0 entry, where the title of the note exactly matches, and all the rest does not show up. When I search through Evernote, it works fine, though, albeit a bit slow. - As for luckman212, it could well be that for me it also systematically happens around the same time frame, between 10:30 and 11:00 and then again between 21:00 and 21:30 (GMT+1). - As for BG_McM, it also happens in bursts (4 times, maybe more). What is different: - I don't get a pop-up message, just a notification from CrashCrier (www.kainjow.com). Maybe the difference is due to my macOS preferences (?), but at least I do get pop-up messages for other apps when they crash (sometimes on top of CrashCrier notifications). Attached are my zipped crash logs for the last days. I did not follow Don0819's procedure to uninstall (with AppCleaner, checking all items) / restart / reinstall, but unless there are more than 1-2 reports of this procedure having definitely fixed the bug, I don't want to waste time with this just to get few crashless days. I don't know if this is related to the number of notes I have (>3800 across 7-8 notebooks) or the type of attached files (only few PDF and images, maybe very few Word documents), but it seems to me I am just trying to make normal usage of the service... Please, Evernote development team, fix this! EvernoteSpotlight_crashes.zip
×
×
  • Create New...