rdj

Well, apparently not everything in Tech Support is hopeless. I persisted in posting samples to my ticket 3716753 for every Windows client update for the last four months (about fifteen of them), and saying "bug still not fixed" every time. Six days ago I got an email thanking me for my patience and saying the export-date bug was fixed in 10.76.2, which I verified is true! Yay! 😃

I'm very disappointed to find that still is not fixed. I opened a request (3716753) reporting the problem in 10.58.8 and worked with support until 2023-07-19 they said they had duplicated it. Then 2023-08-03 there was a post from "Evernote Support Team" saying "Our team worked hard to find a solution to the issue that you kindly flagged up. However, it was not possible for us to reproduce it successfully nor to detect a generalized issue." What *****. For the last two months I've posted a "still not fixed" example to my request with every update that has come down the pike, and nobody has had the courtesy to comment on it. I notice that the request display page no longer shows an "Open" or "Fixed" status in the block at the right side of the screen, and I'm wondering if this is flagged "ignore" on their side and I'm wasting my time. Do I just keep going and wait because they're so obviously working on "more important" stuff, or give up, or put in a new request to bring it back on the radar, or ???.