I’m trying to install the software for my Evernote Edition ScanSnap, and the installer fails right away. I get an error message that says "Unable to locate the installer package." Is there a workaround to get this working? Or is there an update on the way that fixes this?
Also, am I the only person with this problem? I can’t be the only one with the latest edition of macOS and this device, but I haven’t seen anyone else complaining about this issue.
For what it's worth, this is what I heard back from ScanSnap when I wrote in to them:
"It is installed from Evernote's website instead, but at this time, it is not supported on 10.13 yet. I do not know when the update is supposed to release - https://evernote.com/scansnap
Engineering is still working on resolving bugs."