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Grimaldi

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    Webclipper and Safari 13 ?

    in Web Clipper Issues

    Posted

    2 hours ago, Ian Small said:

    Hi Everyone -

    Following up on on my post from Thursday night...

    We snuck in another build/review cycle over the weekend when our QA team, who have been continuing to validate our candidate releases over the past days, found a bug that merited our holding the release.  As of this moment, Apple has approved that most recent build and we have released it to the App Store.  As you may know, it takes a while for builds released to the App Store to propagate through to global availability, so we anticipate that it will be visible to all of you by Tuesday morning, likely at this URL:  https://apps.apple.com/us/app/evernote-web-clipper/id1481669779?ls=1&mt=12

    If you are a Safari web clipper user, our marketing and customer support teams will attempt to reach you directly to inform you of the release.  And there will be follow up communications tomorrow detailing the complete list of the features in (and not yet in) this first, reduced-functionality release of our Safari 13-compatible Web Clipper.

    I apologize again for our taking this long to get to this first release.  We will be continuing to push on our end, working to fill in the remaining gaps and fix any bugs we discover until we once again have a full implementation of the Web Clipper in Safari.  More info on those subsequent releases to follow in this channel when we have something useful to say.

    ian

    Thank you for apologising instead of giving excuses or blaming someone or something else. 

    The mark of a CEO is taking ownership of problems and tackling them head on while at the same time maintaining communication with loyal customers, so that they are not left in the dark, particularly when it involves a key product that is vital to your business. Also I hope workflows will be looked into to avoid a repeat of this occurrence.

    Thank you once again.

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