Hi PinkElephant,
The notes are missing on the Mac Client and also on the Web Client. I have also checked trash, tags, and the beta and current web clients.
My client has been using this account for several years. What is strange is that Account Info, states that the Account was created on 31 May 2019. And it is quite clear that this is a brand new account. Is it possible that a new account was created with these same credentials, overwriting the previous account and associated files?
The logs from the Evernote Mac client clearly show information being uploaded to this account prior to 31 May 2019 See extract below: I have xxed out the user name for confidential reasons.
2019/05/10 8:13:43:919 PM I|* 49706 -[ENMacEvernoteAccountDecorator(NoteStore) createResourcesWithNoteStore:fromFiles:inNote:ignoreQuota:error:] | Creating resources from files: (
"/Users/xxxxx/Documents/ScanSnapHome.localized/20190129_statement Visa Card.pdf"
)
2019/05/10 8:21:55:082 PM I|* 49953 -[ENMacEvernoteAccountDecorator(NoteStore) createResourcesWithNoteStore:fromFiles:inNote:ignoreQuota:error:] | Creating resources from files: (
"/Users/xxxxx/Documents/ScanSnapHome.localized/20190510_-Space the most-gazed-at, least understood phenomenon .pdf"
)