sedgington

Well, just got a call back from scansnap with heartfelt apologies that I had been misinformed by support. Apparently a manager saw my post/heard a taped transcript of my call and had their top Evernote expert call me. We got evernote up and running on both the Mac and Windows 10 in about 10 minutes and I was told they are planning on supporting evernote in the future. Whether this was a false alarm or a sudden change in policy, you be the judge, but for now it is working fine. Fingers crossed!

After buying a scansnap ix 1600 and setting it up yesterday, today (Oct. 27, 2023) it would no longer scan to evernote (although you could still select evernote in the software). I was informed by technical support for the scanner that they no longer support evernote and there is no way to download the previous version of Scansnap home wich does support the software. After using this combination for over 10 years, for them to sneak this in the backdoor like this is utterly bone-headed. Buyer beware, look for other scanners and return the one you have if you can.