Emerald

Same thing has happened to me. after 15 years paying for a sub I went to free as I cannot afford almost doubling of their prices right now. I revoked access to web version so I only access on local machine and phone. However now I'm locked out of Ev whichever why I try and access it, and cannot access my data. Are the options to wait 14 days until trying again? I cannot find any way to access an actual person or submit a ticket. Only chat bot that shares irrelevant articles. V disappointing.