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Norman Boyd

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Posts posted by Norman Boyd

  1. 18 hours ago, agsteele said:

    Get a redirect add-on for Thunderbird. That has worked well for me. I now use the Evernote add-on which does as well - perhaps a bit better.

    Thanks AG. I went to Thunderbird and hit another can of worms - and this isn't a Thunderbird support forum so I've taken Viktor's suggestion as my fix.

    However, let me tell you (and others why)

    Downloading another REDIRECT (or EnForward)  in Thunderbird  - I was reluctant to download an Add-On as permissions statements are scary: 

    Have full, unrestricted access to Thunderbird, and your computer

    When I read the detail it becomes scarier:
    https://support.mozilla.org/en-US/kb/permission-request-messages-thunderbird-extensions

    I searched and can see this looks to be something to do with permissions needed to migrate from one version to another but still. The message is scary!

    Thanks for your suggestion, but i shall "Forward as Attachment"

     

    • Like 1
  2. I thought I'd add the reply I received yesterday for others who may have seen this post:

    ========

    Thank you for bringing in this to our attention. I confirm that this is a known issue our engineering team is currently investigating. I've gathered all the very helpful information you provided and added it to the existing issue report we're addressing. At the moment, I don't have a time or date on when this will be resolved, but please know our developers will prioritize and investigate the root cause to determine the best way to correct this issue.

    Given the nature of the issue, this isn't something I can fix for you directly, and it will require a fix by the engineering team via a software update. I know that this doesn't immediately correct this issue that's interrupting your workflow, and I'd like to thank you for your patience and understanding as we work to resolve this.

    =======

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  3. Hi PinkElephant and agsteele

    Thanks for your comments. I use Thunderbird as an email client and accept default settings, as far as I remember.  I then FORWARD the email to EN and that's it. 

    I just tried exporting from EN "as a "single webpage (HTML)" and got the spaces there too. 

    I viewed the webpage source code and went down to the email content (as I'm sure you don't need me to add all those EN code lines!) and this is the first line of my email:

    <h1 style="
    font-family: Source Sans Pro,-apple-system,system-ui,Segoe UI,Roboto,
    Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;
    word-break: break-all;
    page-break-inside: avoid;
    ">
          Re: Stipple / Scribble
        </h1>      <en-note class="peso"><div class="para">Hi again David</div><div class="para"><br></div><div class="para">Spike was such a character! His       influence on British humor is very hard to underestimate!</div>

     

    So in plain English:

    Quote

     

    Hi again David

    Spike was such a character! His       influence on British humor is very hard to underestimate!

     

    NOTE: The space between HIS and INFLUENCE

    If it helps, when I paste on THIS page, it has no spaces:

     
    Quote

     

    Hi again David
     
    Spike was such a character! His influence on British humor is very hard to underestimate!

     

     
     
    I'm pleased Peter (above) mentions the same problem.
    If you need me to search EN for other instances, I could check if it's not just Thunderbird
     
    Thanks for your help
     
    Norman
  4. I have finally upgraded to EN v.10 on my Windows 10 PC. It all looks gorgeous - congrats to the team - but one issue immediately hit me  - which I can't see in the discussions

    Some forwarded emails have spaces arbitrarily inserted  making many historic notes very annoying to read

    See screenshot attached, (as pasting here, in Rich Text or Plain Text does not show them!)

    I checked several emails and it's almost like some clients (not all!)  might have Returns in them which, when forwarded to EN, become spaces. But this didn't used to occur and switching back to Legacy they look fine

    I tested it from fresh (in case it is historic emails which 'changed' in the migration to v.10) but in fact the attached shows it's not!

    Any help gratefully received

     

     

    SpacesinEmails.jpg

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