denebly

@John in Michigan USA, I actually did report on https://downdetector.com/status/evernote/ -- I was one of the little "blips" that showed up in their graph yesterday. Thank you John, @agsteele, @PinkElephantand @Dave-in-Decatur for your moral support!

Hi Dave-in-Decatur. I'm actually near Evernote's HQ in Redwood City! I _was_ tempted to literally show up in person to get some sort of support contact information (email or phone since the problem prevented me from logging in to file a ticket). The reason I say "_was_" is that the problem suddenly went away a few minutes ago! Clearly the problem was server-side and perhaps restricted to my account since others were not complaining. If anything, what I've learned from this is Evernote can exhibit problems that inadvertently lock customers out from their Support channel. That's not good. 😞. I appreciate the community's help! Thank you for YOUR support! 🙂

Hi PinkElephant, I updated my previous reply about using the iPhone app to try to submit a ticket. I'm getting that error. And when I go to the https://help.evernote.com/hc/en-us/requests/new link, I get the error, "Oops, we encountered an error. Unexpected error. Our server has experienced difficulties processing your request(/SupportLogin.action) You may need to Sign in to your account to access this page." How do I contact Evernote Support through traditional means? Email, phone, chat...

PinkElephant, thanks, but it's not an ISP or firewall problem. I'm using multiple ways to connect to the Internet. I tried submitting a ticket through the iPhone/iOS app. I get the error, "Ticket submission failed. Unable to submit support request. Please try again later." How do I contact Evernote Support through traditional means? Email, phone, chat...

Hello, I'm a paid subscriber to Evernote Personal, and I would like someone from Evernote Support to contact me. Starting this afternoon, all of my Evernote clients (two on MacOS, one on iOS) stopped syncing with Evernote servers. When I attempt to log into the evernote.com web client, I get the message, "Sorry, we're having some trouble loading Evernote Web. Try reloading the page." When I try to sign in to this very site (discussion.evernote.com) on a browser cleared of its cache of cookies, I get "Oops, we encountered an error. Unexpected error. Our server has experienced difficulties processing your request(/forumSso/)". It's been like this for several hours. I'm not sure how to contact Evernote support other than posting here (through a browser that thankfully retained its cache of Evernote cookies). Please help! Thank you!