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  1. Gazumped. This is useful information. Thanks for your confirmation that my thinking was ok in resolving the problem. (I sometimes wonder as I am very much an amateur and a very occasional resolver of computing challenges). And thanks for taking the trouble to give the advice about downloading.
  2. Hi, gazumped. Thanks for the reply. I did wonder about the wisdom of sharing logs on this forum, so thanks for that advice. Windows version is windows 10, version 1709, OS build 16299.371, (a 32 bit version) Android version is 4.2.2. running on a Fairphone FP1-U (which comes rooted) I've checked the user details and they are the same At least one of the notes that I couldn't open (on Android) said it was 'shared' which made a little sense of the dialog that appeared when I tapped the padlock (as above). Trouble is, when I checked on windows, I hadn't shared it, and the settings were purely user-only. When I did not get a reply to my post (until yours), I continued experimenting, including, as you suggest, copying the content of the note into a new body which worked for the note I copied but not of course the others that wouldn't load. (I did not systematically go through counting the number of notes that wouldn't load but there were several). Also I eventually 'revoked' both devices, uninstalled evernote on both devices and (after cleaning and rebooting etc) reinstalled evernote on the phone and then logged back in, which seemed to resolve the problem for the rest of them. I did firstly get a sense that it may have something to do with the download speed, as you also suggest, because the note I copied into a new body had a lot of hidden formatting, which I removed by copying the text into notepad and then recopying this back into evernote. But I also wondered whether (in the basic version?) evernote sometimes loses track in some way of how many devices you have/whether notes are shared, and needs 'resetting' as I have done with revoking/uninstalling/reinstalling and logging back in. Thanks for your help on this anyway. I am close to subscribing as I do find Evernote good in other respects, and I wonder whether this would clarify issues such as these (and being able to download to the phone would be useful). If you have any comment on this I would be interested, don't worry if not. Thanks
  3. Hi I'm using basic on two devices: windows and android. I've recently found that I'm unable to access some of my notes on the android app (while I can access the same note without problem on the windows app, and on the web) . Tapping on the note produces a link and some other writing in the background with a big grey box in front of it obscuring most of the background so it cannot be read - the big grey box gives a triangle with an exclamation mark, 'could not load this note' and a retry button that does not work. There is a padlock symbol on the bottom right which if you tap it gives a dialog 'You can view notes only. Ask the notebook owner to give you full access'. Of course I am the notebook owner on both devices so that this doesn't make sense. I've looked at 'help and support' and have tried all the usual things like upgrading, reinstalling and deleting trash. No joy. Please help. I've looked at the activity log on Android and it is pretty big, so will only attach it if people feel it is helpful. Thanks
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