D.Attri

January 2023 - ANYONE having this problem again?  I am and need help.

windows 10 - fresh install

tried on chrome / opera / edge 

latest extension installed from chrome store

checked permissions on clipper  

tried reinstall of both main program and extension

Can not get related results to show up - WHAT CAN I TRY?

I contacted support. After a few days of the common copy and paste support help to explain, sent requested screenshots, deleted cookies, reinstalled and sent console print out from the search page ... *and a few more days of waiting* .. they said they were sending my issue to technical support. 

It's been almost a week and I have not heard back.  

I tested Memex extension - as it shows related results on the search page and it worked fine.

Having same issue

Sorry if this isn't where it should be, this forum is large.

My web clipper - related results just stopped working recently. I've tried reinstalls, different browsers, checked updates, cookies, nothing seems to bring it back. 

It is MY shares that do not work.

Windows client. 

For the heck of it .. I just checked my web version, and it is on the new edition now. I switched it.

Same output.

It is the view of shared url that is problematic. 

This issue was first noticed over 3 years ago on my account.

I was a upgraded user for 2 more years after first notice. 

I tried to get help on several occasions. Could not even get through to support on 2 occasions, and no one in forum had answers. 

I gave up and quit using my expensive paid software. 

Now this broken feature keeps me from using what is otherwise a fantastic service.

Over the years this issue duplicates itself on any device or browser I have used. Edge, chrome, opera .. ect..

It is not a browser setting unless *chromium* based. I don't have a non chrome based browser. 

I've sent the link to others whom get the same result.

The following screenshots.

1 - getting shared link - total note count

2 - scroll bar placement and note count

3. - scroll moved down - notes disappear

4. - same result when changing view

Mine has done this for two years of paid service.  Across different browsers, and even different computers. So I assume it is account related.  I couldn't get any help or support on the issue and moved to onenote at my last billing.   I'm quite annoyed I paid for so long and couldn't even share - OR GET SUPPORT.

Yes same thing, when scrolling down the posts just disappear. You are not alone, good luck getting it fixed. 

Day 6 -  Now support channels take me to ....   But the advertisements to upgrade to a $30 a month business plan seem to work just fine.   PRIORITIES? 

Day 5 ..   Can someone show me what a shared notebook THAT WORKS looks like so I can better understand what mine is not doing? 

thank you 

I've tried using the live help - but their does not seem to be any place visible to type.  Yes I am logged in.  Yes it is during the dedicated business hours.

I've tried sending a help email - but the submit button doesn't work.  It just isn't clickable no matter what I put in the forms.

I've asked on the forum and have no response.

Seriously?  How do I get help?