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Frugal Strong

Level 2
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About Frugal Strong

  1. When I go into my app, it says "last synced" with a date and time at the bottom of the page. That's a good idea to create a test notebook.
  2. It says I'm synced on my new phone although I have zero notebooks because I don't want to waste my time creating new ones. I'm still hoping to get what I had back. If not, I'm ditching Evernote because I'm not going to risk losing everything again and their customer service is non-existent.
  3. I appreciate your help, thank you. I used it in my phone and had access to WiFi, so not sure what's going on. Still waiting to get any help whatsoever from Evernote.
  4. If I had realized I needed to add a second device to have the data elsewhere, I certainly would have!
  5. It doesn't appear that they did. I never had Evernotes downloaded on my laptop. I didn't realize that was a requirement to keep your notes safe. I use lots of apps and have never downloaded them on my laptop and haven't run into this issue before. Everything I read made it seem like you only needed to download Evernote on a computer if you wanted to use it there, too, but I just always accessed it via the app on my phone.
  6. I was always automatically signed in and was on WiFi often when accessing it. Would the fact that I never downloaded the web version (that is, my only device was my phone, not a phone and a laptop) matter?
  7. I was always automatically signed in and was on WiFi often when accessing it. Would the fact that I never downloaded the web version (that is, my only device was my phone, not a phone and a laptop) matter?
  8. Hmm, that may be the problem. I don't know if I ever synced them. I think I just assumed that automatically happened or perhaps didn't realize I needed to do anything. Every other app I use (My Fitness Pal, Fit Bit, etc) still had all my data, even after switching phones, but I didn't specifically do anything I'm aware of to make that happen. I know I don't have 2 accounts. This sucks. <sigh>
  9. Thank you. I've reached out via FB, IG, and a support ticket. It took them over a week to respond to my FB message and it wasn't very helpful. I actually just paid to become a premium member in hopes that I'd actually get some help, but so far, nothing. I definitely won't be using Evernote again. I'm very disappointed in their customer service.
  10. I hadn't downloaded the web platform prior to switching phones but did so last week after researching on the forum and nothing is there. But again, it showed I had an existing account.
  11. Nope, same account. It even showed my device and when it was last accessed, but no data.
  12. The battery on my old Droid Turbo 2 went kaput so Verizon sent me a refurbished one c(same model). Yesterday, I installed Evernote on my new phone expecting all of my notebooks to populate. But, there's NOTHING! It knows I have an account (shows device (old phone) and new phone) but there are zero notes or notebooks. And it asked me what kind of membership I wanted. I had a basic membership. I revoked my old phone but still nothing. HELP! I had EVERYTHING on here. How do I get it back? It doesn't make sense that it would be on my phone and not in my"account." I had Christmas gift lists, my weightlifting regimen, various to-do lists, etc. I'm lost! Thank you! I sent a FB message to Evernote and posted on their FB page, but haven't received any type of response.
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