I have had Premium for the last several years, but now Evernote recognizes me as a Basic member. It may be something to do with the fact that I upgraded my phone from Samsung S4 to S7. Evernote told me to revoke a device, treating me as a Basic user. I logged in from Evernote website and see me as a Basic user. All the contents that I have accumulated seem to be in there, so it's not like I inadvertently created a new account. Now, I cannot even have an access to your Help Chat or open a ticket because you treat me as a Basic member. Please get in touch with me and solve this problem! My wife and I have been a paid customer!