Why does evernote make the support process so convoluted for premium subscribers? The whole process seems designed to dis-incentivize support requests. The fact that I need to log in to separate locations, fill out multiple forms, be repeatedly redirected, and scan huge amounts of junk information is, frankly, a joke. This could be done far better. There should be a button within the evernote interface, under the account section, to go directly to support. Instead there's a purposely misleading, convoluted mess to wade through. The process is designed to make Evernote's life easier, not the users. Not good enough. Pick your act up guys.