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Help As Needed

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  1. Help As Needed

    Can't add tags while using web

    Fascinating and a bit embarrassing! My bad--I mistakenly clicked the icon expecting something to happen, rather than clicking on the words New Tag (it would have been helpful if there had in fact been a box of any kind). Thank you!
  2. Help As Needed

    Can't add tags while using web

    Can't add tags while using web Given the "not responding" problems using the Windows app, I'm exploring using Evernote on the web. Help https://help.evernote.com/hc/en-us/articles/208314388 says "At the top right of the note, click inside the 'New tag...' field at the top of the note, then enter your tag(s), or select an existing tag." However, when I click "New tag ..." nothing happens. Screenshot below. Any ideas?
  3. Help As Needed

    Not Responding

    Thanks for the insight. Not to get too far off topic, following your note I (think I) searched the forum and still found only seven results--yours, dbvirago, and mine.
  4. Help As Needed

    Not Responding

    Thanks and thanks for the info on Nimbus. This is a relatively new problem for me so I'll stick with EN for now.
  5. Help As Needed

    Not Responding

    Thanks for the reply. I ran the optimization without a backup and it doesn't seem to be any worse but it doesn't seem to be any better. Would have been helpful if there has been a warning to backup the notes before optimizing, but no matter in my case. I have posted a screen shot of my "optimize database" search, prompting me to contact support. Perhaps there is a super secret way to search that I don't know about? I don't consider myself a casual user--I've got 2,500 notes--but my use is low enough that I am able to avail myself of the free service. What brought me here was constant "not responding" messages. Would I get any better performance if I were to pay for the service? Thanks.
  6. Help As Needed

    Not Responding

    Answering my own question ... searching Evernote for "optimize database" doesn't return any results ... but by searching Google for "how to optimize evernote database w10" I discovered the super secret: While holding down the ctrl key, click on the 'Help' menu. How crazy is that?
  7. Help As Needed

    Not Responding

    I'm not sure: is "super secret Optimize Database" a joke?
  8. Help As Needed

    How can I find the size of a note?

    I know how to find the size using windows. How can I find the size of a note on iOS?
  9. Help As Needed

    Size of each note

    I agree with the importance of understanding note size so we can better manage capacity.
  10. Help As Needed

    Free monthly account limit does not re-set

    I have the same problems as described by the Greek Fool -- after using app for 10 months, the calendar counter reset but the 60 Mb monthly limit did not, so I can't save anything. Likewise, I can't open a support ticket, I'm kicked back to https://help.evernote.com/hc/en-us/requests/new?createdate=2015-09-30&em=info@helpasneeded.com&flash_digest=047d19aca5d88241c21750313fd42a5ac4e41bc2&sla=f368c7a8d&uid=120701388&un= Activity log belowl Was there ever a resolution to this issue? Evernote for Windows 6.1.2.2292 (302292) Public OS: Windows 10.0.10586 User: XXXX Memory: 41.3 MB Created: 2016/07/30 07:38:15 --- Bootstrap info: loadedDatabase <bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="https://evernote.com" service_host="www.evernote.com" support_url="https://help.evernote.com/hc/"/></profile></bootstrap_info> --- 07:24:32 [7420] 0% Connecting account XXXX 07:24:32 [3836] Client synchronization finished, status: complete 07:24:32 [3836] * elapsed time: 0s 07:29:32 [12028] Client synchronization started 07:29:32 [1236] 0% Connecting to www.evernote.com/edam/note/s651 07:29:32 [1236] 0% Connecting account XXXX 07:29:32 [1236] 0% Loaded updateCount: 27281 07:29:33 [1236] 0% Usage Metrics: sessionCount=0 07:29:33 [1236] 0% SyncState: devices used: 2 07:29:33 [1236] 0% Client is up to date with the server, updateCount: 27281 07:29:33 [1236] 0% Connecting to www.evernote.com/edam/user 07:29:33 [1236] 0% Updating user "XXXX" 07:29:33 [1236] 0% * email last verified 2016/05/01 19:15:02 (UTC-4:00) 07:29:33 [1236] 0% Connecting to www.evernote.com/shard/s651/utility 07:29:33 [1236] 0% Retrieving cross promotion info for user "XXXX" 07:29:33 [1236] 0% Connecting account XXXX 07:29:33 [1236] 0% Connecting account XXXX 07:29:34 [12028] Client synchronization finished, status: complete 07:29:34 [12028] * elapsed time: 1s 07:34:33 [9612] Client synchronization started 07:34:33 [3404] 0% Connecting to www.evernote.com/edam/note/s651 07:34:33 [3404] 0% Connecting account XXXX 07:34:33 [3404] 0% Loaded updateCount: 27281 07:34:33 [3404] 0% Usage Metrics: sessionCount=0 07:34:33 [3404] 0% SyncState: devices used: 2 07:34:33 [3404] 0% Client is up to date with the server, updateCount: 27281 07:34:33 [3404] 0% Connecting to www.evernote.com/edam/user 07:34:33 [3404] 0% Updating user "XXXX" 07:34:33 [3404] 0% * email last verified 2016/05/01 19:15:02 (UTC-4:00) 07:34:33 [3404] 0% Connecting to www.evernote.com/shard/s651/utility 07:34:33 [3404] 0% Retrieving cross promotion info for user "XXXX" 07:34:33 [3404] 0% Connecting account XXXX 07:34:34 [3404] 0% Connecting account XXXX 07:34:34 [9612] Client synchronization finished, status: complete 07:34:34 [9612] * elapsed time: 0s 07:36:29 [1292] Registered session count: 1, last session: 2016/07/30 07:30:00
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