Hello, thanks for your response.
I'm sorry my explanation was insufficient.
"The same issue" mean that although the clipper opened dialog, but displayed the message dialog "The Clipper couldn't start on this page. Reload the page and try again. If that doesn't help, contact customer support." after the page data was clipped.
I discovered that this issue happened when the keyboard shortcut checkbox was checked.
(After the checkbox key borad shortcut is disable, then the page once reload (important), try once more again, message dialog did not display.)