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dissatisfied customer

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About dissatisfied customer

  1. Have to agree here. It's unbelievably terrible. We have an evernote business account that was inexplicably deactivated today, and there was no way to contact anyone at the company. It's been several hours and despite many emails, no one has contacted us to get it resolved. I called and emailed two of our old account reps, but one's phone number has been deactivated and the other's email is changed (or he's left). And there is no way to reach anybody via the general line. Thinking it might be a missed payment issue, I re-entered our company credit card info and re-submitted payment for our entire team for a full year. However, upon logging in to the restored account, I see that we paid as usual three months ago for the entire 2016-2017 year. So a missed payment was not the issue and now Evernote's buggy system (and absent support team) have double payments from our company. Fortunately I live near their corporate office and can drop by in person if they don't get it fixed for us soon. This is frankly not acceptable for a business-level product. I would immediately migrate to a replacement product if I knew of one that had a similar feature set. Anyone got suggestions for an Evernote replacement? Need to get our company migrated before these s***heads run their company into the ground. So, my "coherent question" is this: What's a reliable product that does what evernote does, that doesn't have the bugs or total lack of tech support that evernote has? There must be at least a couple competitors...
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