RobinHood

I received a reply from Karin saying the dev team believes they found a bug and resolved the issue in the next version of the Windows client. 

Quote

Thanks for reaching out to us. My name is Karin and I'm on the technical support team at Evernote.

I understand you are experiencing an issue where you lost images within a note after adding them via the Windows snipping tool.

Our development team believes they have resolved this issue in the next version of the Windows client. We are currently working to release a beta version. I will close this ticket now but I will follow-up with you when this becomes available.

Until then, since our development team believes this issue is related to copying and pasting images into notes, we ask that you save any images to the desktop and drag them into notes or manually attach them using the paper clip icon until this is fixed.

I'm glad to hear you have a backup of these images but I am very sorry for the inconvenience this has created for you. While I understand you would prefer to have not lost the images in the first place, I went ahead and added 30 Evernote Points to your account which you can view and redeem here: https://www.evernote.com/Points.action. Please enjoy 3 months of Premium service on us.

I hope this helps. Please let me know if you have any questions or concerns.

Kind regards,
Karin

I'm quite pleased with the reply.

I found it quite a concerning issue, which shook my faith in the product. The loss had the potential to be a lot more distressing.

I'm impressed with Evernotes reply and action in implementing a fix though. 

Will continue to use the product and give it a go.

Thanks kgg, Karin & co.

Thanks kgg

I noticed that email came through.

Thankfully it wasnt incredibly important info in the note in question and I had the backup. But it is a concerning issue now thst I've started to use evernote on a daily basis for study, so would be good to get to the bottom of it so I can trust my data will get saved correctly.

Yep, gone in the web vesrsion too DTLow.

Thanks kgg.

I'm looking at the history now.

There's 7 versions, two from today, one from 7 days ago and four from 8 days ago.

Anything further back than the two from today only seem to have about 25% of my note text and therefore missing everything.

The two recent vesions have everything, but a huge number of the images are showing as broken image icons.

All images were saved in the last week or so, I can't remember what days exactly.

It doesn't look like they saved or synced correctly.

It's weird though, as they were definitely there. Its the only note I've ever tried to export from evernote, so luckily I do have a PDF backup of it that I shared with someone.

I've been using the same Windows 10 desktop computer all week with evernote, not been syncing it across multiple devices or anything.

About half of the images from one of my notes are missing. A ton of screenshots I took and pasted into the note.

They're showing the broken image icon you sometimes see on websites.

How can I fix this please?

I tried googling and the results it suggested looking at your history to restore the note, but that option is for premium members only! 

Thanks

This is happening for me on Windows 10 loads.

I keep on pasting in web content and forgetting to remove the formatting. 

I try to undo it and it doesn't remove the pasted text, I need to manually delete it. I've noticed it for a few days now after multiple restarts.