I have several tickets open with a long standing problem. In the most recent version, the tech guy started with me almost a week ago, then disappeared. NO ONE at Evernote responds to my requests. I am a premium user and can't use my expensive Scan Snap to upload to the account I am paying a monthly fee to use. This is a year old issue that started with an upgrade corruption and never got resolved, and only got worse with the most recent upgrade. Why can't I speak to a human being? Why doesn't a "premium" account get service? Terrible terrible service.