This is a long-standing Evernote issue. It absolutely amazes me that Evernote has not fixed this. Here we have a company in the business of storing user information for later retrieval. Yet, I cannot retrieve my information! Do you think this is a high-priority issue, Phil Libin? The kind of issue that destroys companies? I just don't get it. I used to be a paying customer but not any more. Evernote, please stop adding new features and platforms. Focus on making the current software work.