Brauhaus

Ok -- whats changed? EN has rev'ed the product, added some features (I want EverNOTE not EverTODO, dammit) and ... sync's not working. I did look for support, btw, but opted for the Forums here to see if anyone else was seeing similar issues. Turns out, yep. Hopefully now, EN's watching this and can provide some useful help. I'll (go look for how to) put in a ticket a bit later - you're right, I should be able to get some support as a paid user.

And, I checked, the note wasn’t even opened on my mac. So there’s no two editors. It’s just EN having problems keeping track of edits on a single device.

Um… I’m seeing this on a note that is (I presume, I haven’t actually checked) open on my Mac, which I’ve not used/logged into since last night sometime, and an iPad which I’m actively using now. There are literally hours worth of time between when I would have edited on the mac and what I’m working on now on my iPad. Server based or not, there’s absolutely no reason (short of really really lazy programmers) that the app and back end server can’t intelligently be syncing changes with that much time differential. Changes - and sub-document level changes - should be time stamped. Any modern computer or device should be able to get down to microsecond resolution, frankly, but with humans as the editors, you don’t even really need that. Further, I’m going to call BS on your “the server can’t read” — sure it can. It doesn’t need to understand whats in the note, just highlight the changes, ALA the “diff” command thats existed on Unix for forever (or small values of, which approximate, forever). And, busy? Again, calling BS. This worked in the past, has worked well for years. Its not working now. It needs to be fixed. EN will lose users (me among them) if they can’t get basic stuff like this right. If fixing it means they need to buy a few more flops from their cloud provider, then then need to buy a few more flops from their cloud provider, or hire capable programmers and support people. Quit making excuses.

I’ve been seeing a good bit of this lately too, and agree, as a long time (paying) user, its been much less prevalent in the past. Surely there’s a way for EN to maintain some idea about when edits are occurring to notes, apply some versioning and/or time-stamping, and sanely recognize which version is the most current, even if I have something open on two devices. Even if there are truly synchronous collisions occurring inside a note, why duplicate the whole note? Why not provide time-stamped highlights of what changed in a note and ask to reconcile which change is the one you want to save, rather than duplicating whole notes and making people guess which is the right one? EN used to be straight forward, simple to use, fast, accurate and cross platform. Its getting to be bloated and annoying.