Jump to content

remy-actual

Level 1
  • Content Count

    4
  • Joined

  • Last visited

Community Reputation

4 Neutral

About remy-actual

  1. It's Internet grandstanding. Providing support on Twitter is not a bad idea. It makes your responsiveness to user travails very public: "Look how helpful we are!" However, it should be an add-on, not a company's primary support strategy. Definitely shouldn't be implemented as an either/or propisition. As pointed out earlier in the thread, it ignores building a library of searchable support solutions. Lots of people use Twitter Search for all kinds of clever things (including myself) -- searching for support answers is rarely the motivation. Providing support on Twitter and neglecting your own branded and hosted support forums? Foolish. I can't think of a quicker way to obilterate Lifetime Customer Value. It shows Evernote is prioritizing New User Acquisistions over long-term user experience.
  2. Uh, no. Evernote is a $300 million company. They have acquired 5 other companies. They have their own app eco-system marketplace. If Phil, Dave and Co. can't be bothered to listen to their users in their own forums, I see zero value in "reaching out" to them to ask for a feature that I'm pretty sure was in Lotus Notes. I've paid for the pro version in the past, but not now. Migrating out... Of course, you can certainly leave Evernote, but... JMichael's suggestion is a good one if you want to get an answer from an Evernote employee. The response on Twitter is fast and you will get the straight scoop from an actual employee. It is an attractive option especially since Evernote dropped support on the Evernote website for the free users. This forum is mainly a forum for just the users. Occasionally someone from Evernote will drop by, but it is a gamble if they decide to respond to your question. If the Twitter fast response continues, I expect more and more users will migrate over to twitter for assistance. Uh, no. Evernote is a $300 million company. They have acquired 5 other companies. They have their own app eco-system marketplace. If Phil, Dave and Co. can't be bothered to listen to their users in their own forums, I see zero value in "reaching out" to them to ask for a feature that I'm pretty sure was in Lotus Notes. I've paid for the pro version in the past, but not now. Migrating out... Of course, you can certainly leave Evernote, but... JMichael's suggestion is a good one if you want to get an answer from an Evernote employee. The response on Twitter is fast and you will get the straight scoop from an actual employee. It is an attractive option especially since Evernote dropped support on the Evernote website for the free users. This forum is mainly a forum for just the users. Occasionally someone from Evernote will drop by, but it is a gamble if they decide to respond to your question. If the Twitter fast response continues, I expect more and more users will migrate over to twitter for assistance. Actually no. – @evernotehelps just tells us to post here. (see: https://twitter.com/evernotehelps/status/603978255805227008)Aka: "Go pound sand". EXACTLY. While I appreciate your attempt at helpfulness User Numbers, I'm afraid you misunderstand the heart of my concern. I don't WANT to talk to an Evernote employee. I shouldn't NEED to talk to an Evernote emplyee. I didn't come to this forum to engage in dialogue. I came here because I wanted to do a simple -- SIMPLE -- find and replace, and was astounded to discover that the Evernote Mac client simply doesn't support this basic decades old functionality. What is the point of taking notes in a computer if i can't automate repeatable tasks? This is not an open-source project. We are not opening issues on Github and submitting pull requests. This is an honest to God for-profit proprietary product that's been on the market for SEVEN YEARS. No find-and-replace in a Note Taking App? Unacceptable.
  3. Uh, no. Evernote is a $300 million company. They have acquired 5 other companies. They have their own app eco-system marketplace. If Phil, Dave and Co. can't be bothered to listen to their users in their own forums, I see zero value in "reaching out" to them to ask for a feature that I'm pretty sure was in Lotus Notes. I've paid for the pro version in the past, but not now. Migrating out...
  4. Such a basic feature to lack support for. Ridiculous...
×
×
  • Create New...