Soccerisfun

Same here.  I haven’t heard anything and my ticket supposedly reached the next level as well. There seems a first line of tech support, the function of which may be to simply screen for user error, or tee it up for the the folks that actually have the expertise to fix the problem.  There might even be another bureaucratic layer that decides the priority of problems and allocates the expertise accordingly.   I expected a more timely fix to their app’s failure to focus the camera of a new iPhone model.

I’ll let everyone know what I learn as well. I too submitted a support ticket, and have uploaded my log and a video showing Evernote’s failure to focus.  For coordination in resolving this problem, my support ticket number is 3587249 and Joe S. is the person helping me.

Mike,

I’m having the same experience here after updating to 16.0.3.  It’s as if the camera operates in a fixed focus mode from Evernote.  Unless you move the camera to the correct distance, it will be out of focus.  Or said another way, there is no focus by the camera, only by the user moving the camera to a specific distance, which renders the user incapable of framing things appropriately without all the taps required to crop the image after-the-fact.  And then some details may be lost by the distance alone (e.g. really fine print). I Iook forward to Evernote fixing this soon.

Kevin

Fantastic, Mike!  Thanks for the heads up.  I’m hopeful for a fix.

BASboy, I too see a similar problem in other apps now.  I don’t want this thread to drift away from Evernote, but I’m seeing the same thing you’re observing I’m other apps that use the main camera system.  Perhaps the new apple camera in the iPhone 14 Pro requires the app developers like Evernote to update their apps.  I suspect those might be the circumstances.  As with any other new hardware feature, whether it be FaceID or additional lenses in a camera system, it’s on the 3rd party app developer to update their app for the new hardware.

Thank you for the quick reply.  I seem to have the latest update with 16.02 and the update screen saying “iOS is up to date.”  I’ll contact support.

Thank you for the quick reply.  I seem to have the latest update with 16.02 and the update screen saying “iOS is up to date.”  I’ll contact support.

I commonly take pictures of labels and tags in Evernote, which is best at a fairly close distance.  However, when doing so using the camera from within Evernote for iOS, the camera will not focus on the label or tag.  It’s as if the camera is locked into a “far away” focus setting and has no way to shift its focus to something closer.  It’s not so close that I would expect a “macro” setting.  I didn’t experience this problem with my iPhone XR from which I just transitioned.  Any insight or help would be greatly appreciated.  Also, I’m aware of the work around of just using the iOS camera app and then adding the images in Evernote from the photo library.  That’s not ideal because it just requires more taps, and more importantly, adds the task of cleaning out my photo library of all the pictures I only wanted in Evernote.

Kevin

I still observe a bug in the iOS version of Evernote.  I can’t take a “landscape” picture of a document in Evernote because as I point the camera toward the document on the table, it reverts to “portrait” orientation, which just means I must take the extra step of manually rotating it.

If I’m in the wrong thread on this problem, I’m sorry.

Thank you for taking the time and effort to try and help me.

Kevin

This is still annoying me.  Disappointed that Evernote hasn’t addressed this.

This request is longstanding, I wish Evenote would at least tell us yea or nay as to whether they plan on implementing it.

Yes, please give us an update.  Will you add the feature and when?

I too wish the audio synced with the notes. Hard to believe that's missing. Please add this feature.