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PhotoGeeker

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About PhotoGeeker

  1. Getting help on Evernote has been a hassle and it's unfortunate that they removed some support for free users and the only possible way is through the forums which isn't the most effective method. Let's start with the process of getting help with a problem that is wrong with the system and NOT a user error. 1) I have a problem with my Evernote working like it should. In this case, my activity stream isn't syncing up right. 2) I go through the steps of uninstalling my app from my system, reinstalling it and signing back in. Problem is still there. 3) I go to the Evernote support page and jump through the hoops with their drop down menus at here in an attempt to submit a ticket. And instead, i am told that I will find my answer when I ask the community. (That's lazy on Evernote's part to count on someone else to help with a problem that is on THEIR end.) And of course, they have to remind in order to get a more 1-1 support, i should be a Premium user. $$$ This whole step by the way, is a complete waste of time and should just have a page that says... "Ask the community" when told to submit a ticket. 4) The knowledge base articles, however well written, is moot when the problem is on Evernote's end. 5) So off I go to create a thread on the forums in hopes that Mac QA Lead will find a way to solve my problem. If he doesn't, I continue keeping my fingers crossed that someone in 'the community' will help me out. If not, i'll just suck it up, pay the $$$ JUST TO GET tech support. If I cannot be bothered, I will just pull myself away from Evernote and move on to a better system. Points to note: - I think Evernote is a great product and has things going on for it. - I understand that Evernote IS a business after all and will still need to find ways to generate income. - I think that indirectly forcing users to pay money for support (even if it might not have been the intent but a result of circumstance in the system) works against them and will just result in disgruntled users like me that will eventually stop using Evernote due to a bad taste left behind by the experience rather than the problem itself which ironically isn't even that big to begin with. Unfortunately, because of this experience, I will choose to use other companies over Evernote. Google's gmail, for being a free service, has a stand out tech support (being a giant probably helps). But one cannot expect end users to take this into account and make excuses for a company's poor performance. When it came to the crunch, I gladly paid for Google Apps since Gmail has been taking good care of what i needed to do all through the years. There's nothing to really make me want to pay for anything with Evernote after this experience. And if anyone is interested in the problem I am facing and has a solution, check it out here on my post. You know, because, communities rule rather than paying someone I can email to and have an actual interaction with to solve a problem I am facing on THEIR system. Bring back a proper tech support for free users.
  2. I've been using Evernote fine this whole year and for most parts, it works great when you use it primarily between yourself. Recently, I've started using the Notebook Sharing feature of Evernote towards the tail end of last year and it worked without a hitch till recently. Now, I don't know if it is because of the new version that was installed but a couple of problems started surfacing. While they were minor ones, they've been enough of an annoyance that i'm starting to reconsider it's usage. 1) The activity stream no longer updates me when there is a change made by people whom the notebook is being shared. (Feature works fine for the other user who is on a Windows) 2) Activity stream still shows my old email on the activity during the times it does decide to refresh itself 3) There's been times when a seemingly random number is used instead of my Profile name or email. The number has been consistent and I am assuming this is a number that is linked to my account. 4) The activity streams are not synced between my desktop and laptop. Both show different notification despite being the same updated versions. The few times I have had to use Shared Notebooks earlier last year, it's worked out without any problems and it feels like it is after the updated version, problems started surfacing. Without notifications, it feels pointless to use the Shared Notebook feature. Google Drive's system seems to be a better alternative with real time updates on the edits. The Work Chat function is a joke since it does not even sync up with other people on whom i am sharing the notebook with. The previous method of sharing a notebook worked way better. This is one part of my disappointment with Evernote of late. The other part will be continued on another thread to keep this post to the point. Anyone else encountering such problems with Evernote?
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