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d.hunter

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  1. The problem is the computer isn't recognizing the scanner so it won't connect and can't install the conversion to the standard ix500 because it's not recognized as a connected device I don't know what else to try
  2. Trying to connect it to my Windows 10 computer and having no luck. Saw there is a conversion tool but it's not recognizing the scanner, says it's not connected so it won't install the conversion software. This so frustrating to now have a $500 paper weight. Can somebody help? I love this scanner
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