Rroy0506

Dear sir, I open evernote every day in my daily work. I can open to work with evernote yesterday. But I can't open the app this morning, i realized to know the new update V10.57.5 yesterday. It might the cause, unable to find program entry point, getPackageFamilyName。(kernel32.dll NG) , Even i Reload the new V10.57.5, or restart the windows. It's fail to open the evernote. If you have the same issue in V10.57.5, My solution is download a old version evernote, like V10.56.8 in Win 7. It will be solved it. Don't update the new version for now before the problem be solved. Sincerely, Roy

Dear Austin, Thank you so much for fixing my issue. I also see the note is black after my evernote update to 6.17.4.8270. actually, login in and out, reinstall is still the same issue. iphone and ios device or mac is ok, the web browser is ok when login in. I think maybe the new version has a general setting to lead in this issue. Thanks again.