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Jason8it

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About Jason8it

  1. Eventually, after 3 1/2 weeks, Evernote responded and confirmed the issue I had originally submitted. It took re-submitting the same question and I got two responses (one for each ticket) in the same week. The responses were very different (one pinned the issue, a bug in the Yosemite version of Evernote app, the other did the broad-assessment-dance). Eventually the issue was identified and I'm happy. Anyway, I under the difficulty of running a help desk during a period of expansion. There should be better expectation-setting in the process, especially for Premium customers. In the responses to this thread illustrate a message, it's that customers' expectations are not being met. One way to stay ahead of that Evernote, be proactive about setting more achieveable expectations. Here's hoping something changes.
  2. Eventually, after 3 1/2 weeks, Evernote responded and confirmed the issue I had originally submitted. It took re-submitting the same question and I got two responses (one for each ticket) in the same week. The responses were very different (one pinned the issue, a bug in the Yosemite version of Evernote app, the other did the broad-assessment-dance). Eventually the issue was identified and I'm happy. Anyway, I under the difficulty of running a help desk during a period of expansion. There should be better expectation-setting in the process, especially for Premium customers. In the responses to this thread illustrate a message, it's that customers' expectations are not being met. One way to stay ahead of that Evernote, be proactive about setting more achieveable expectations. Here's hoping something changes.
  3. I'm curious what other customer's experiences are with Evernote Support and, specifically, the responsiveness to support requests. I submitted a support question two weeks ago and have not yet received a response. I am currently a Premium customer after using a coupon for three months of free service. That trail period ends in February, so I've got to determine if I want to continue as a paying customer. The customer support so far, has been underwhelming. What are other people's experiences? Thanks in advance!
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