The Evernote team, like most companies that make products for others, try to gauge what customers say they want/need and try do what fits their resources and their other plans. By making choices, they do risk losing customers. Is any of this a surprise? Yes, making decisions is sometimes difficult. But ignoring a multitude of relatively simple bugs for more than a year, about which many are severely complaining, that's a whole other stoy, imho. This is not about new features, this is about bugs in existing features. I would call this lack of maintenance.