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henningjamie810

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About henningjamie810

  1. To make sure I didn't completely space out, I did do a search in all my other email accounts for any emails that have 'Evernote' in them, and the searches didn't yield anything, so I'm almost positive I don't have another account out there, but this is so strange. I chatted with Apple support a few days ago, and they said that my version of iOS 8 may have been corrupt and so I re-installed it, and the tech said theoretically, my notes should come back once the update was done, but they didn't, so I was hoping Evernote tech support, or another user could help. I realized how strange this issue was, when I did a Google search, and couldn't find any searches or questions that related to someone losing all their notes. charboyd, I did submit a ticket (729312) to Evernote when I realized this happened, back on September 17. This is the response I got: Thank you for contacting Evernote customer support. We are unable to personally answer your inquiry. I'm closing this request today and encourage you to find the answer to your inquiry via a search on the Evernote Support page or with our active user community in theEvernote forums. If you are having issues with login, account access, or a purchase, please reply to this email and we will respond to you as soon as possible. Regards, Evan A. So, I just submitted a new one in response, that ticket number is 745021. I can't post anymore today, apparently, because I'm a new member, but I I didn't include the activity log, but it only goes back to September 17, that I can see. I'm guessing Evernote may have access to a more extensive one.
  2. Yes, I checked the Settings, and it says I've been a member since 2011, which is when I joined Evernote. The reason why I don't think I created a second account, is because I've been logging in with the same email-before and after the upgrade, and it's not possible to make two Evernote accounts I don't think, with the same email address. And no, no empty notebooks; the old ones simply just aren't showing up. Also: The welcome note is dated 10/9/09
  3. I don't believe I ever installed Evernote on my desktop, I've only ever used the app or logged into the website on a computer or device. Other than the update, no, I haven't done anything out of the ordinary. I've gone through my Settings as well, and it shows I've been a user since 2011, which is accurate. I checked this out because after the update, when I logged into the app with my usual log in, all that was in there was the Welcome note, like I was a new user. I've checked everywhere-trash, all the notebooks, and they appear to be gone.
  4. I appreciate the feedback -yes, I'm logging into the correct account, and no, they're not showing up on the website when I log on from a desktop computer, either. I'm not a complete moron, and tried all the obvious trouble-shooting, but I've never 'accidentally' created another account, and I've tried logging out and back in, and can't figure out where they've gone.
  5. I upgraded to iOS 8 on my iPhone and my iPad, and when the upgrade was complete, all of my notes in Evernote were gone. I've tried reinstalling the software, I've done searches, and I cannot get those notes back. No one seems to be able to help me, I contacted Evernote support and they told me they can't answer me personally, so they're closing the ticket. This is a big deal; I had four years worth of notes, and they're just gone, and no one at Evernote will assist me. Has anyone else experienced this issue?
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