"BillScott, I find it unfortunate that you made a rash purchase decision and I will not negate your right to come on this forum and vent about your expectations not being met. However, I would encourage you to contact Support and ask for a refund if you'd rather try another product or simply switch to being a free user. As a Premium member you are entitled to priority support via Live Chat or email. For more details please refer to the below link" Wordsgood, while I respect your opinion. I would like to set things straight. I do not need a lecture on how I should have done my "due dilligence" before I purchased Evernote. I am not a child, and any way you look at it, her univited response was rude. I NEVER complained about Evernote's features. My complaint was the way users are being put down by simply making a request. It is extremely unprofessional, and I seriously doubt the owners of Evernote would approve of the agressive, bullying tactics being used to stifle criticism. I, for one, will never post another question on this forum, because I am a paying customers and I deserve the respect that should be afforded to all users of the product.. paid or free. I'm sorry that your find it unfortunate that I made a "rash decision". The only rash descision that I have made so far is coming to this forum seeking help. You can bar me, and call me any name you want, but I do not have to accept this kind of response for anyone. Yes, please report me and delete me from access to your forum, as I do not wish to accidentally click on this link again, and don't bother to respond as I will not see it or read it. Have a nice life.